Take Your Assessment

When time expires on a skills test, your last answer is automatically saved. If the time allowed for the hiring assessment test expires, all the answers you’ve entered are submitted. If the time allowed for a question expires, you won’t be able to answer that question and a notification will appear providing instructions about what to do next.

If you are accessing an employment test from a mobile device, please be aware of the following:

• We recommend completing typing and data entry tests on a desktop or laptop computer since a traditional keyboard will enable us to better assess your skills.

• Tablets and mobile devices are not compatible with simulation questions—those that create a realistic working environment for computer skills testing. Therefore, we also recommend answering simulation questions on a desktop or laptop computer.

• You may have difficulties with audio files on a mobile device. Therefore, we recommend answering audio questions on a desktop or laptop computer, and that you first check to be sure your speakers are working correctly.

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Load time issues on pre-employment assessments and skills tests are commonly caused by a slow Internet connection or the computer you’re using. Please follow these steps to troubleshoot the problem.

• Clear the cache, cookies, and history from your browser. Then close the browser and reopen it.
• When you’re taking the test, make sure that all other applications that use your Internet connection are closed.
• Try taking the test using a different Internet browser.
• Make sure that all browser settings meet the software system requirements.

If none of the recommendations solve your loading issues, please try to take the test using a computer with a faster Internet connection.

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The employment test invitation may be in your spam or junk folder. So, please check those folders. If you still aren’t able to find the email, please contact the company you expected to send the invitation.

If you have any problems with an assessment or test that contains audio questions, try one of the following:

• Make sure that your computer has a sound card and that it’s working properly.

• Make sure that your headphone or speakers are connected correctly to the computer.

• If you are using speakers, make sure they’re plugged into a working power source and turned on.

• Make sure that your speaker volume or headphone volume isn’t muted or turned down too low.

• If you’re using headphones, make sure that they aren’t plugged into the line out jack of your sound card.

• Test your audio settings before proceeding, using the demo sound provided on the Instructions screen.

• Make sure that your system meets the minimum requirements, see the System Requirements page for more details.

eSkill acts as the host for organizations that conduct skills testing, however we do not issue the assessment nor assessment results. If you have completed the requested assessment and have questions regarding the status, results or hiring process, kindly contact the hiring company directly.

Contact us by email and provide as many details possible. Please include a screenshot if possible.

Should you have any issues you are unable to resolve with the assistance of our Help Center, feel free to contact the eSkill Support Team for additional assistance

eSkill chat is available 24 hours a day, 7 days a week at www.eSkill.com

eSkill phone and email support are available from 7:30 AM to 4 PM M-F CST.Telephone: + 1-978-649-8010Email: support@eskill.com

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eSkill ensures all of our assessments and questions are validated and uphold the regulations for EEOC and ADA.

eSkill is the hosting site for company testing. We do not configure or issue the assessment, nor are we involved in the hiring process. For any further non-technical questions or comments about your assessment, please refer to your point of contact from the hiring organization.

eSkill ensures all of our assessments and questions are validated and uphold the regulations for EEOC and ADA.

If you were requested to take an assessment and have previously taken this assessment, we suggest contacting the hiring organization directly for further information. Note: eSkill is the hosting site for company testing, and we do not issue the assessment invitations.

Please note that eSkill is the hosting site for company testing, we do not issue the assessment. If you are requested to complete an assessment and need additional time on your assessment, please contact the hiring company directly for assistance with accommodations.

For the best testing experience, eSkill recommends testing from a computer or laptop on a preferred browser (Link to Technical requirements). Tablets and mobile devices are compatible with our system WITH THE FOLLOWING EXCEPTIONS:

• Simulation questions – our goal is to recreate the working environment of computer programs as accurately as possible.
• Typing questions – should be taken with a traditional keyboard to measure your typing speed more accurately.
• Audio/ Video questions – may not load properly on your mobile device.

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To access eSkill, you need a computer or laptop with an Internet connection. The eSkill web application is compatible with Google Chrome, Microsoft Edge, and Firefox.

The assessment ID can be found at the end of the assessment link, sent to you by the hiring company. There you will find the assessment URL which includes the assessment ID (following the ‘=’ within the link). If you do not have access to this link or ID, kindly refer to the point of contact within the hiring organization.

Please note eSkill is the hosting site for company testing. For any questions on restarting or retaking the assessment, please refer to your point of contact from the hiring company.

eSkill is the hosting site for company testing. We do not offer training material or practice assessment for the professional development needs of individuals.

eSkill is the hosting site for company testing. We do not issue the assessment, assessment ID or results. If you were requested to take an assessment and received an inactive assessment link or ID, please contact the hiring company directly for further information regarding a new link.

eSkill acts as the host for organizations that conduct skills testing, however the assessment was configured by the company that sent you the invitation. If you have questions about a specific assessment properties (length, content or expiration), please refer to the contact at the hiring company directly.

The assessment invitation may be in your spam or junk folder. So, please check those folders. If you still aren’t able to find the email, please contact the hiring organization you expected to send the invitation.

eSkill acts as the host for organizations that conduct skills testing, however we do not issue the assessment nor assessment results. If you have completed the requested assessment and have questions regarding the status, results or hiring process, kindly contact the hiring company directly.

For the best testing experience, eSkill recommends testing from a computer or laptop on a preferred browser (Link to Technical requirements). Tablets and mobile devices are compatible with our system WITH THE FOLLOWING EXCEPTIONS:

• Simulation questions – our goal is to recreate the working environment of computer programs as accurately as possible.
• Typing questions – should be taken with a traditional keyboard to measure your typing speed more accurately.
• Audio/ Video questions – may not load properly on your mobile device.

If you started a training or hiring assessment or skills test on a mobile device and want to continue it on a computer, see how to log back into a test FAQ.

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eSkill skills tests and hiring assessments are screen-reader-accessible to enable candidates with disabilities to complete them. We highly recommended using a JAWS (Job Access With Speech) based screen reader because it allows blind or visually-impaired test takers to fully access most of the questions in our extensive subject library. The only exceptions are those that include images or simulations.

eSkill upholds the guidelines stated by the Equal Employment Opportunity Commission (EEOC), as well as the regulations comprised in the ADA and ADEA acts, and other anti-discrimination guidelines.

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To access eSkill, all you need is a computer with an Internet connection.

• PC-based test takers: Windows^® XP SP3, 2003 Server, 2008 Server, Vista,7 SP1, 8.1, 10, or Linux.
• Macintosh®-based test takers: Mac OS^® X 10.3.9 (Panther®), or newer.

The eSkill web application is compatible with the following browsers:

• Edge (Version 20 or later)
• Firefox (Version 50 or later)
• Chrome (Version 60 or later)

Download one of these eSkill-compatible browsers at no charge:

• Edge Download Page: https://www.microsoft.com/en-us/download/details.aspx?id=48126
• Chrome Download Page: https://www.google.com/intl/en/chrome/browser/
• Firefox Download Page: https://www.mozilla.com/

A hardware system with Pentium III, 700 MHz, and 512MB RAM is the suggested minimum. Using eSkill requires a minimum 1 MB/s Internet connection.

You need to have JavaScript installed and running on your web browser in order to take some assessments.

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You can use the Check Your System Settings feature on the Login screen to verify that your settings are compliant with eSkill’s recommended.

If your assessment freezes while you are taking it, please close the browser and then try again. Please check your system settings to ensure that they provide the optimal conditions for taking the test. Then resume your assessment session by logging back in using exactly the same information (First Name, Last Name, and Email Address) you used initially.

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We recommend using the Check Your System Settings feature located on the Login screen to verify that your settings are compliant with eSkill’s recommended settings.

For troubleshooting purposes, please also contact us by email with details about how and when the error occurred. Please include the email address you used for taking the test, your browser and operating system version, the test name, the time the error occurred, and a screenshot, if possible.

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If you experience issues during your employment assessment or skills test session, please do the following to resume your test:

• Close the test session using the “Close” button in the upper-right corner of your browser window. (DO NOT click the “End Test and Submit Results” button.)

• Clear the cache, cookies, and history from your browser. Then, close and reopen your browser. eSkill is compatible with several browsers. Review our system requirements to ensure your browser is one of them.

• Access the assessment exactly as you did the first time by using the assessment link or by entering your assessment id on www.eskill.com.

• Review the “Check Your System Settings” feature on the login screen to verify that your system meets the requirements for eSkill assessments.

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eSkill is the hosting site for company testing. We do not issue the assessment, assessment ID or results. If you were requested to take an assessment and received an inactive assessment link or ID, please contact the hiring company directly for further information regarding a new link.

eSkill is the hosting site for company testing, and therefore, we are unable to provide any insight into the answers or methods of answering assessment questions. Should you have any questions or inquires on the results or methods of answering questions, kindly refer to your point of contact from the hiring origination.

Some questions are set to have an individual timer. If the timer for the question has expired, your response provided in the allowed time will be recorded and the question will be marked as expired.

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If you are experiencing issues where the record button or attempts are unavailable, the timer set for the question may have expired or the maximum number attempts has been reached.

If you are requested to complete an assessment with voice and video requirements and do not have the proper testing equipment, please contact the hiring company directly for assistance with device accommodations.

If you are experiencing issues with uploading content to the assessment, kindly ensure that all system requirements have been met.

Load time issues on assessments are commonly caused by a slow Internet connection or the computer you’re using. Please follow these steps to troubleshoot the problem.

• Clear the cache, cookies, and history from your browser. Then close the browser and reopen it.
• When you’re taking the test, make sure that all other applications that use your Internet connection are closed.
• Try taking the test using a different Internet browser.
• Try connecting your device to the network directly via a hardwired connection. Make sure that all browser settings meet the software system requirements.

If none of the recommendations solve your loading issues, please try to take the test using a computer with a faster Internet connection.

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All common methods for answering simulation questions will be accepted as a correct answer, unless the directions state a specific method to be used. Be sure to take into consideration the task at hand and the method of completion. Also note that we recommend using a computer or laptop and a strong/stable internet connection, as a mobile device will not function properly with questions such as Audio/Video, Simulation or Typing questions. Ensure only one browser session is running while taking the assessment. We also recommend using Chrome as the browser. If you believe the method attempted should be allowed, kindly share a detailed report with the steps taken to produce the answer with our support team directly.

If you encounter an error message while completing a pre-employment assessment, please close the browser and try again. You can resume your assessment session by logging back in using exactly the same information (First Name, Last Name, and Email Address) that you used initially.

Load time issues on assessments are commonly caused by a slow Internet connection or the computer you’re using. Please follow these steps to troubleshoot the problem.

• Clear the cache, cookies, and history from your browser. Then close the browser and reopen it.
• When you’re taking the test, make sure that all other applications that use your Internet connection are closed.
• Try taking the test using a different Internet browser.
• Try connecting your device to the network directly via a hardwired connection. Make sure that all browser settings meet the software system requirements.

If none of the recommendations solve your loading issues, please try to take the test using a computer with a faster Internet connection.

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Document upload issues on assessments are commonly caused by a slow Internet connection or an issue in the attempted file. Please follow the below suggestions if you are experiencing issues uploading your document

• The file should not exceed 20 MB and should have one of the following extensions: .doc, .docx, .png, .jpg, .jpeg, .gif, .xls,.xlsx, .ppt, .pptx, .txt, .mp3, or .pdf.
• When naming the document, we suggest using alphanumeric characters only.
• Check that the timer for the question has not expired.

If none of the recommendations solve your upload issue, kindly contact our support team directly.

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