Issues Uploading Content

Document upload issues on assessments are commonly caused by a slow Internet connection or an issue in the attempted file. Please follow the below suggestions if you are experiencing issues uploading your document

• Check that the timer for the question has not expired.
• The file should not exceed 20 MB and should have one of the following extensions: .doc, .docx, .png, .jpg, .jpeg, .gif, .xls,.xlsx, .ppt, .pptx, .txt, .mp3, or .pdf.
• When naming the document, we suggest using alphanumeric characters only.

If none of the recommendations solve your upload issue, kindly contact our support team directly.