Image/Videos/Audio Not Loading Properly

In most cases, load time issues on assessments are commonly caused by a slow Internet connection or the computer you’re using. Also keep in mind ONLY the browser you need for the test session should be open during the assessment. Please follow these steps to troubleshoot the problem.

• Clear the cache, cookies, and history from your browser. Then close the browser and reopen it.
• When you’re taking the test, make sure that all other applications that use your Internet connection are closed.
• Try taking the test using a different Internet browser, we suggest Chrome or Edge.
• Try connecting your device to the network directly via a hardwired connection. Make sure that all browser settings meet the software system requirements.

If none of the recommendations solve your loading issues, please try to take the test using a computer with a faster Internet connection.