


Call Centers
Pre-Employment Testing
The cornerstone of a successful call center is a top-flight customer service team that engages clients effectively and turns them into evangelists for your company. Create customized call center assessments by choosing questions that help you evaluate specific skills. Include simulations such as Chat and Multitasking and video response and situational judgment questions to see how candidates will perform on the job and assess Job Fit.
Statistics Speak For Themselves
86%
According to a Customer Experience Impact (CEI) Report, 86% of clients will pay more for great customer service.
93%
According to HubSpot, 93% of customers are likely to make repeat purchases as a result of excellent customer service.
89%
According to a Zendesk study 89% of clients switch to a competitor as a result of bad customer service.
Top Skills & Abilities
to Look for in
Call Centers
Use eSkill’s aptitude tests to assess candidates' knowledge of subjects from workplace safety to legal terminology
Clear Communication Skills
Speak clearly and confidently, stay positive, use persuasive language tactfully, and manage angry callers effectively.
Multitasking Skills
Ability to work with several customers simultaneously and provide prompt issue resolution.
Problem Solving Skills
Can apply problem-solving skills to turn product and operations issues into solutions and unhappy customers into loyal brand evangelists.

Cognitive Aptitude Testing for Building Stronger Teams
At eSkill, our cognitive aptitude testing services help you identify top candidates faster and more accurately. Measure problem-solving ability, critical thinking skills, and learning potential to build stronger, more successful teams.
Standard Job-Based Tests
Choose from hundreds of standard tests for popular jobs such as Financial Analyst, Firefighter, Office Manager, Emergency Responder, Maintenance Manager, and more.
Standard Subject-Based Tests
Choose from over 600 single-subject tests that assess depth of proficiency in subjects such as Microsoft Office Word, Excel, Outlook, and PowerPoint.
Customize From Over 600 Modular Subjects
Generate a multi-subject test in seconds by handpicking questions from your favorite computer and non-computer topics in the eSkill Test Library.
Simulations
Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. We can also create custom simulations on request.
Situational Judgment Tests (SJT)
Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs.
Upload Your Own Content
Use eSkill Author to create customized skills tests using your own job-specific content and questions that cover a variety of subjects.
Associated Assessments
Hiring the right candidate starts with evaluating the skills they’ll use on the job. eSkill’s most popular assessments help organizations across industries identify top talent, reduce hiring risks, and streamline workforce development. Our most popular assessments include:

Microsoft Office
Evaluate a candidate’s proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. This test measures document formatting, spreadsheet analysis, presentation design, and email management skills, ensuring candidates are job-ready for roles requiring Microsoft Office expertise.
Learn More

Microsoft Excel
Assess a candidate’s ability to navigate and utilize Microsoft Excel efficiently. This test covers formulas, functions, pivot tables, data analysis, conditional formatting, and macros, ensuring they have the skills needed for data-heavy roles in business, finance, and administration.
Learn More

Multitasking Simulation
Test a candidate’s ability to handle multiple tasks simultaneously in a fast-paced work environment. This simulation assesses prioritization, attention-switching, and efficiency under pressure, making it essential for call centers, administrative roles, and customer service positions.
Learn More

Cognitive
Measure a candidate’s problem-solving, critical thinking, and reasoning abilities. This test evaluates numerical reasoning, verbal reasoning, logical analysis, and pattern recognition, helping employers identify high-potential candidates for strategic roles.
Learn More

Behavioral
Assess a candidate’s workplace behaviors, communication style, and cultural fit. This test evaluates decision-making tendencies, leadership potential, teamwork skills, and adaptability, ensuring the right fit for your company’s environment and job expectations.
Learn More

Clerical Skills
Evaluate essential administrative and clerical competencies such as typing speed, data entry accuracy, record-keeping, and document organization. This test is perfect for roles in office administration, healthcare, and customer support.
Learn More

Attention to Detail
Assess a candidate’s ability to identify errors, inconsistencies, and small details in written documents, numerical data, and forms. This test is ideal for roles requiring precision and accuracy, such as accounting, quality control, and administrative work.
Learn More

Customer Service
Measure a candidate’s ability to interact with customers professionally and effectively. This test evaluates active listening, conflict resolution, problem-solving, and communication skills, ensuring candidates can handle customer interactions with patience and professionalism.
Learn More

Logical Thinking
Test a candidate’s ability to analyze situations, identify patterns, and draw logical conclusions. This assessment covers deductive reasoning, problem-solving, and pattern recognition, making it ideal for technical, analytical, and decision-making roles.
Learn More

Business Communication
Assess a candidate’s written and verbal communication skills in a professional setting. This test evaluates email etiquette, grammar, report writing, and clarity of communication, ensuring candidates can effectively convey information in the workplace.
Learn More

Digital Literacy Simulation
Evaluate a candidate’s ability to use modern digital tools and technology. This simulation assesses basic computer navigation, internet research skills, cybersecurity awareness, and software proficiency, making it essential for today’s digital work environment.
Learn More

Time Management
Measure a candidate’s ability to prioritize tasks, meet deadlines, and manage workloads efficiently. This test evaluates task scheduling, productivity optimization, and decision-making under pressure, helping employers identify highly organized candidates.
Learn More
Why Choose eSkill
Call Centers
Assessments?
eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.
Include Video Interview questions in your assessments for a seamless, complete evaluation experience.
eSkill will help your call center hire better-qualified government employees more quickly with defensible compliance.
Sitel, Sutherland Global, and hundreds of other companies use eSkill’s call center assessments to hire customer service reps. Learn why.
Select from over 600 standard tests, or easily customize assessments from thousands of topics relevant to your job or training requirements.
Thousands of companies use eSkill to improve their hiring











