Assess
Customer Service
With Confidence
Measure a candidate’s ability to interact with customers professionally and effectively. This test evaluates active listening, conflict resolution, problem-solving, and communication skills, ensuring candidates can handle customer interactions with patience and professionalism.
Ensure Job-Ready Candidates Have
Customer Service
Identify Top Talent at a Glance
Active Listening & Communication Skills – Assess a candidate’s ability to understand customer concerns, respond appropriately, and maintain professional interactions.
Problem-Solving & Conflict Resolution – Evaluate a candidate’s ability to handle difficult customers, de-escalate situations, and provide effective solutions.
Empathy & Emotional Intelligence – Measure a candidate’s ability to connect with customers, show patience, and maintain composure under pressure.
Multitasking & Efficiency – Test a candidate’s ability to handle multiple customer inquiries, process requests quickly, and maintain service quality.
Hire With Confidence, Every Time
Send Assessments
Measure Results
Increase Hiring Accuracy
Integration Options
Save Time & Boost Productivity
"We utilize eSkill to determine a candidate's capability that may not have the direct experience listed on their resume. This tool is very useful for Hiring Managers who may need some convincing to pull the trigger. The software is user-friendly, and customer service is very responsive."
"eSkill enables managers to easily assess the current knowledge level or new hires because it allows us to anticipate interventions. This helps better prepare new hires for our job environment and helps them ‘get up to speed’ more quickly. The data extraction process is pretty user-friendly as is using the option to forward test results."
"We hire candidates in various markets throughout the U.S. By using eSkill, we now have the capability to test candidates and quickly evaluate their skills and aptitudes to ensure we are identifying the best candidate for each role."
"We have reduced time-to-hire by at least two or three days simply by eliminating inefficiencies in our process. Recruiters no longer have to manually screen applicants and there is no need to go back and forth with candidates to schedule and conduct interviews."
"Quick ability to generate assessments. Complete customization capability for your company's vision of assessments. Report generation for easy candidate comparison. Good pricing for product received. Very helpful for being able to generate which specific assessments we desire. Compare each candidate against another without having a generic canned assessment test."
Endless possibilities but easy to use. Endless combinations of testing/simulations content stays current and spans across so many disciplines. Was able to truly see candidate knowledge concerning specific disciplines and their ability to successfully get the job done.
Great System! It's very easy to use and extremely customizable. It's been a great experience and I feel the test I was able to create for our teller candidates definitely helps us narrow down those who have the right skills and talents.
"Seamless and easy; great support. Ability to assemble own tests. Ease of sending test notices and score reporting. great communication with eskills staff members."
Before eSkill, we did not have a formalized way to assess our candidates. As our company really started to grow in size, we started to notice the pains from hiring managers about the quality of candidates and recent hires. There was pressure to fill open roles as quickly as possible. There were a few instances of managers seeing that some new employees did not have the technical skills needed for positions. Once we started to use eSkill, we saw improved confidence when hiring and more qualified employees. Our managers were on board with using eSkill, mainly because we were able to work together to create specific assessments. All of the hiring managers were then required to complete assessments and provide feedback. Adjustments were made where necessary and we have not looked back since!
eSkill has enhanced our pre-employment skills testing. With the large database of questions readily available, it is easy to create or alter a test to fit a specific position or department. The website is user friendly for both the applicant and the administrator. The people at eSkill have been extremely helpful and friendly on any question that has arisen.
We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.
“eSkill helped us complete the circle in our hiring and screening process by providing a simple-to-use testing platform. This platform set the perfect stage to verify skills and abilities for applicants ranging from entry level customer service to senior level software engineers. Our hiring managers have been very pleased with the variety of standard tests available, along with our ability to create and post our own tests. This system has literally saved us hundreds of working hours.”
“The testing went great! We loved the ability to create our own test from a bank of existing questions. It was a key part of our search process and we found an excellent candidate. As I said, we don’t do searches for technical positions very often, but when we do, eSkill testing will always be a part of it.”
"eSkill assessments are the only way we can validate the candidates’ skill level. eSkill has been a good tool for us overall and as far as I know is very user friendly. We use it as a selling point to clients that we thoroughly vet our candidates before they are sent out for either interviews or placements."
