


Retail
Pre-Employment Testing
Sales representatives and customer service associates represent your brand and are responsible for ensuring orders are correct and keeping customers happy. Warehouse workers and shipping clerks need the ability to pack and send orders so they arrive as promised. Our retail skills assessment tests include realistic questions and simulations that help you evaluate essential skills so you can build your retail and distribution “dream team.”
Statistics Speak For Themselves
68%
According to HubSpot, 68% of consumers will pay more for products and services if they have a good service experience.
54%
A study conducted by Adobe showed that 54% of retailers said the customer experience is their most important focus area.
68%
According to HubSpot, 68% of consumers will pay more for products and services if they have a good service experience.
Top Skills & Abilities
to Look for in
Retail
Use eSkill’s aptitude tests to assess candidates' knowledge of subjects from workplace safety to legal terminology
Warehousing Skills
Knowledgeable about packaging, shipping, and inventory control as well as order fulfillment and stocking.
Computer & Math Skills
Good math skills and basic knowledge of computers, including MS Office and Internet.
Customer Service
Ability to understand and anticipate customers’ needs and see opportunities to sell complementary products and services.

Cognitive Aptitude Testing for Building Stronger Teams
At eSkill, our cognitive aptitude testing services help you identify top candidates faster and more accurately. Measure problem-solving ability, critical thinking skills, and learning potential to build stronger, more successful teams.
Standard Job-Based Tests
Choose from hundreds of standard tests for popular jobs such as Financial Analyst, Firefighter, Office Manager, Emergency Responder, Maintenance Manager, and more.
Standard Subject-Based Tests
Choose from over 600 single-subject tests that assess depth of proficiency in subjects such as Microsoft Office Word, Excel, Outlook, and PowerPoint.
Customize From Over 600 Modular Subjects
Generate a multi-subject test in seconds by handpicking questions from your favorite computer and non-computer topics in the eSkill Test Library.
Simulations
Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. We can also create custom simulations on request.
Situational Judgment Tests (SJT)
Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs.
Upload Your Own Content
Use eSkill Author to create customized skills tests using your own job-specific content and questions that cover a variety of subjects.
Associated Assessments
Hiring the right candidate starts with evaluating the skills they’ll use on the job. eSkill’s most popular assessments help organizations across industries identify top talent, reduce hiring risks, and streamline workforce development. Our most popular assessments include:
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Why Choose eSkill
Retail
Assessments?
eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.
Include Video Interview questions in your assessments for a seamless, complete evaluation experience.
eSkill will help your call center hire better-qualified government employees more quickly with defensible compliance.
Sitel, Sutherland Global, and hundreds of other companies use eSkill’s call center assessments to hire customer service reps. Learn why.
Select from over 600 standard tests, or easily customize assessments from thousands of topics relevant to your job or training requirements.
Thousands of companies use eSkill to improve their hiring











