Internet or Network Issues

Load time issues on assessments are commonly caused by a slow Internet connection or the computer you’re using. Please follow these steps to troubleshoot the problem.

• Clear the cache, cookies, and history from your browser. Then close the browser and reopen it.
• When you’re taking the test, make sure that all other applications that use your Internet connection are closed.
• For the best compatibility and performance, we suggest using Google Chrome.
• Try taking the test using a different Internet browser.
• Try connecting your device to the network directly via a hardwired connection. Make sure that all browser settings meet the software system requirements.

If none of the recommendations solve your loading issues, please try to take the test using a computer with a faster Internet connection.