Proctorio Resources

If you are experiencing issues related to setting up your Proctorio extension, please use the following resources to complete the setup:

Important Note: While these proctoring services offer direct candidate support for technical issues, they cannot help with questions about exam content, scheduling, or accommodations. For those inquiries, you must contact the organization administering the exam. Also, keep in mind mobile devices as well as 'flip' or tablet style devices are not compatible with assessments that contain Audio, Video, Typing or Simulation questions. Please ensure a front facing webcam is available.

1. Live Chat (Recommended for Fastest Support):

• Most Efficient: Proctorio offers 24/7 live chat support. This is generally the quickest way to get help with technical issues.
• How to Access:
  • Go to Support | Proctorio  and click the "Start Live Chat" button.
  • Alternatively, when you are about to start or are taking an exam, look for the Proctorio extension icon (a gray shield) in the upper right-hand corner of your Google Chrome browser. Clicking this icon often provides a direct link to live chat support.

2. Email Support:

• Email Address: support@proctorio.com
  • This is a good option if your issue isn't urgent or if you prefer written communication.

3. Proctorio Help Center & FAQs:

• Proctorio's support page (Support | Proctorio ) also provides a "Help Center" with articles covering general information, setup guides, system requirements, and frequently asked questions. Reviewing these can often resolve common issues without needing to contact support.

Key Preparation Tips for Proctorio:

• Use Google Chrome: Proctorio exclusively works with the Google Chrome browser and requires its browser extension. Ensure Chrome is up to date.
• Install the Extension: Download and install the Proctorio Chrome extension from Get the Extension . You may be prompted to install it when you access your exam.‍
• System Requirements: Ensure your computer meets the system requirements (stable internet, working webcam, and microphone if required).‍
• Quiet Environment: Find a quiet, well-lit room with no distractions.‍
• Close Other Applications: Close all unnecessary applications and browser tabs before starting your exam.

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