Finding the Perfect Job Candidate

Think interviews are the best way to find the perfect candidate? Think again. Studies have shown that personal bias in the interview process can lead to bad hiring decisions, and that objective evaluations of ability are a much stronger indicator of hiring success. In a study conducted at the University of Michigan, way back in […]

The Generation Divide in Workplace Communication We Face as Managers

With four generations active in the workforce, communicating effectively with each individual in his or her preferred style is one of a manager’s many challenges. We’ll take a look at each generation’s preferred method, and how to develop a communication strategy to satisfy each employee in his or her own unique way. The oldest generation […]

Five Essential Qualities to Look for in Customer-Facing Employees

The customer-facing position is the most critical role in the service environment. Currently, about 27% of jobs, from retail to restaurant, fall into this category. As a hiring manager, you know that turnover can be high in these positions and employee morale can be low. To keep good candidates from leaving your workplace, it’s important […]

Nonverbal Communication at Job Interviews

When you are interviewing a candidate for a job, the most important factor to consider maybe something you may have never even thought about: nonverbal communication. When people communicate, they are constantly sending out information, using body language, such as posture and gestures, as well as their tone of voice and facial expressions. These signals […]
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