Janet Bryan is the District Manager at Universal Staffing, Inc. She shares how her company struggled with skills testing before switching to eSkill.
“It’s been a couple of years since we used Prove It! One of the issues we had in using Prove It! was that it was technically very glitchy.”
“We would send the tests to a candidate and expect them to take them over the weekend or even overnight. We’d come in Monday, or the next morning, to see that there were NO scores. When we would contact the applicant to find out why, and they would tell us something like… ‘The program froze mid-test and I couldn’t continue” or “I never even got a link to start!” We would sometimes have to email a link 2-3 times before candidates got a link that worked. Even those candidates who used a Mac had a hard time.”
“The other issue was our candidates were spending time on the phone with Tech Support for something as basic as setting up the computer to support the testing. It seemed that there was always some glitch requesting you to update Flash or your web browser.
Here’s another example: We would have candidates come to our office and take the typing tests. They would arrive, and then we would end up on the phone for 20 minutes trying to get everything updated to run. I remember this being very frustrating. We also had a difficult time with the pop-up blockers and spent countless time on the phone trying to get a workaround while our candidate was standing there. Waiting. Technically, it was not a solid platform.”
“Customer service was a large reason we switched to eSkill. From the first time we talked with Kevin Renner, we felt like we mattered. We are a small company (but do a lot of business!) and we very much appreciate the specialized customer service he gives us. All of the people we have dealt with at eSkill make us feel like we are familiar to them. They recognize who we are and treat as a valued customer. With Prove It!, you get a large call center type service when you call. You’re a number, not a customer. I like being able to pick up the phone and reach Kevin if I want to reach Kevin! Or Michelle if I want to reach Michelle! That isn’t an option at Prove It!”
“Pricing was another reason why we chose eSkill. For a smaller company, every penny counts, and eSkill has been an affordable solution. It’s reasonably priced and you get a top notch product! We do not use eSkill to its full potential by any means. However, the parts of it we do use, work very well for us. We would highly recommend it to any company. “
Thank you Janet Bryan for sharing your experience with eSkill. Do you have your own success story to submit? Send us an email to email@example.com and we’ll share it on the eSkill blog.