Many business owners have very little time to provide their employees with effective training, simply because they have a lot on their plates and need to focus their attention on the core tasks. Nevertheless, they know how important employee training is for boosting productivity and growing their business, which is why they turn to training simulations, which will not disrupt workflow and will allow core activities to continue seamlessly.
Training simulations are excellent for closing knowledge gaps and helping employees improve their skills because they are interactive and immersive and mimic real-life situations, helping trainees effectively learn everything they need to learn much faster.
For any organization, skill development is the driving force behind its growth. Skill building empowers individuals. For most businesses, the skills gap is a major issue. Job seekers who understand the relevance of skills development see it as a way to bridge the gap between their education and employment. With the evolving nature of today’s jobs, smart job seekers know that learning the right job-related skills will complement their formal degree (no matter what the discipline) and boost their career opportunities.
The current business world has a growing need for skilled workers. This is one of the reasons why businesses are investing to empower their workforce with specialized skills training in leadership, workplace culture, short, targeted goals, etc.
If your business wants to make its next training simulation effective, it’s time that you include some essential elements as mentioned below.
What better way for your trainees to really learn something than to experience real-world situations? By immersing trainees in real-life challenges that they either experience on a daily basis or could potentially experience, you will enable them to not only to truly remember everything they learn but also to apply that knowledge on-the-job.
Therefore, make sure you include various challenges and roadblocks that your employees may encounter in the workplace so they can improve their skills and understand how to handle them in real life. Surveys, assessments, and other types of feedback will help trainees reach their full potential more quickly, so make sure you conduct them after every simulation.
You should create custom training characters because they will help your employees make emotional connections and become more fully immersed in their training. The characters should resemble the customer personas your employees interact with on a daily basis. These characters will resonate with your employees as they learn how to handle various situations in the workplace.
For instance, one character could be an angry customer who is not satisfied with the received service, which would give your trainees an opportunity to improve their communication skills and learn how to turn a dissatisfied customer into a happy one who will always come back to do business with you. By bringing the stories to life this way, your employee training will be successful.
When you make training simulations that realistically mirror your employees’ work environment, they will fully engage in the training and put it into context. They will learn how to effectively complete their tasks step-by-step as if they were actually on-the-job.
For instance, to complete a particular task, an employee might need to go from one location to another, work with different colleagues in different locations or remotely. The training should simulate engaging in these activities to achieve the goal. Including this kind of real work environment in your training simulation will help trainees completely focus on what they need to do, so they will upgrade their skills in no time.
One of the best ways to engage your employees in online training and help them stay focused on tasks at hand is to include interactive media in your training simulations. Interactive media help bring stories to life and enable your employees to see things from different perspectives. They also foster emotional connections and make your trainees feel as if they are actually in the middle of the action in the workplace.
Therefore, make sure you include relevant and useful video and audio content that will help your employees learn how to best handle day-to-day tasks, time-sensitive tasks, and stressful tasks, such as helping a dissatisfied customer, that require an intensive focus.
For your employees to complete their tasks in the workplace, they need to use many different tools and software. Your training simulations should use only those that yield positive results. If you make sure your trainees experience their new tasks first-hand, you can be sure that they will excel at them later on-the-job.
For instance, to use a particular software program, your employees need to log into their accounts before they can complete a certain task, so your simulation needs to account for that step. Otherwise, your trainees may forget it in real-life, not truly understanding how to use the software. Therefore, include even the smallest details to help trainees improve their proficiency quickly.
You certainly know the great importance of employee feedback when it comes to the improvement of their skills and performance. It is vital that you provide employees with immediate feedback after each and every training simulation. That way, you will be able to address their strengths and weaknesses in a timely manner, so they can actually retain all the information necessary for their development.
For instance, if an employee forgot to thank a customer or greet them during the simulation, you should bring that to their attention. It will help them improve their on-the-job etiquette.
These are some of the key elements that every successful training simulation should include, as no training would ever be complete without them. Therefore, make sure you add them to your training simulations, and you can be sure that your employees will improve their talent and become valuable contributors to your company’s success. Of course, you need a reliable Online Learning Management System to create and deliver your training courses, so make sure you find the best one that will meet your every business need.
Kamy Anderson is an ed-tech enthusiast with a passion for writing on emerging technologies in the areas of corporate training and education. He is an expert in learning management system and eLearning authoring tools. He is currently associated with ProProfs.