Identify and hire top candidates for your hospitality team using eSkill’s hospitality assessment tests. Realistic questions and simulations help you measure sales and customer service skills and create a list of top candidates.

The Statistics Speak for Themselves

According to HCareers, the hospitality industry employed 16,256,000 people in the first quarter of 2018, which is a 3% gain from 2017. Job openings increased during 2017 and reached a peak high in December 2017 with 31% year-over-year growth and 24% growth in January 2018.


Also according to HCareers, the time to hire for hospitality jobs was 21 days in 2018, a 7% increase compared to 2017.

Top Skills and Abilities to Look for in Hospitality Professionals

Customer Service Skills


Communication Skills


Food and Beverage Serving Skills

Learn more about eSkill’s hospitality skills tests and how they can help you select skilled employees who will keep your customers happy and satisfied, and drive repeat business.

Retail Tests You Should Use

Standard Job-Based: Use our tests for Hospitality Associate, Hospitality Manager, Event Coordinator, Food & Beverage Cashier, or Front Desk Clerk, plus many more. All are editable.

Standard Subject-Based: Test candidates for skills in Event Planning Skills, Food and Beverage Serving Skills, Front Desk Skills, Guide and Tour Operation Skills and Room Service Management Skills. Quickly customize tests of any length and combination of subjects.

Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics from Customer Service, Business Communication, Tour Operator Concepts, Food and Beverage and more.

Your Own Content: Create hospitality skills tests using your own content and questions with the eSkill Editor and customize tests of any length with questions that cover a variety of subjects.

Why Choose eSkill Assessments?

eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation fit within your hiring process to give you peace of mind.

eSkill will help your organization hire better-qualified hospitality staff, more quickly, with defensible compliance.

Select from more than 600 standard tests, or easily customize tests from thousands of hospitality and general topics relevant to your job or training requirements.

Our job-tailored tests and video interviews will most accurately predict job fit or training needs to help you hire and train with confidence.

Flora Group Hotels – Dubai, Foxwood Casinos and hundreds of other companies use eSkill’s hospitality skills tests. Learn why.

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“We did demos with maybe 6 other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Wanda Hatchett, Sales Manager

Orvis

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get to our doors. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Christa Foley, Recruiting Manager

Zappos

“We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.”

Jason Leverant, President and COO

AtWork Group

"Our staffing agency switched from ProveIt to eSkill several months ago and we haven’t looked back since. We have had no technical issues, the software library and customized tests are beyond everything we need, the reporting is extremely comprehensive and most importantly, none of our test takers have complained! The eSkill tests are very user-friendly which has increased compliance drastically. Highly recommended!"

Kelli McCallion, Business Development Manager

McCallion Staffing