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Customer Service Assessments to Hire Hospitability Professionals

The Statistics Speak for Themselves

According to HCareers, the time to hire for hospitality jobs was 21 days in 2018, a 7% increase compared to 2017.

According to HCareers, the hospitality industry employed 16,256,000 people in the first quarter of 2018, which is a 3% gain from 2017. Job openings increased during 2017 and reached a peak high in December 2017 with 31% year-over-year growth and 24% growth in January 2018.

Top Skills and Abilities to Look for in Hospitality Professionals

Deliver revenue and project increases month after month. Learn how eSkill’s hospitality skills tests can help you select skilled employees who will keep your customers happy and satisfied and drive repeat business.


Excellent verbal and written communication skills–both face-to-face and on the phone.

Customer Service Skills

Good listening, multi-tasking and problem-solving abilities.


Basic typing, data entry, and math skills.

Hospitality Tests You Should Use

Standard Job-Based Tests: Use our tests for Hospitality Associate, Hospitality Manager, Event Coordinator, Food & Beverage Cashier, or Front Desk Clerk, plus many more. All are editable.

Standard Subject-Based Tests: Test candidates for skills in Event Planning Skills, Food and Beverage Serving Skills, Front Desk Skills, Guide and Tour Operation Skills and Room Service Management Skills. Quickly customize tests of any length and combination of subjects.

Customize From Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from Customer Service, Business Communication, Tour Operator Concepts, Food and Beverage and more.

Upload Your Own Content: Create hospitality skills tests using your own content and questions with the eSkill Editor and customize tests of any length with questions that cover a variety of subjects.

Read our Hospitality G2Crowd Reviews

Why Choose eSkill Hospitality Assessments?

  • eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation fit within your hiring process to give you peace of mind.
  • eSkill will help your organization hire better-qualified hospitality staff, more quickly, with defensible compliance.
  • Select from more than 800 standard tests, or easily customize tests from thousands of hospitality and general topics relevant to your job or training requirements.
  • Include Video Interview questions into your assessments for a seamless, complete evaluation experience for the candidate
  • Flora Group Hotels – Dubai, Foxwood Casinos and hundreds of other companies use Skill’s hospitality skills tests. Learn why.

Hospitality Clients