We take your account security seriously. To protect your data, we've implemented some key measures for login and password management. Here’s a quick overview to help you understand how they work.
Password Management
- Password Reset Limit: To prevent abuse, you can request a password reset link once per hour for each email address.
- URL Expiration: For your security, each password reset link is valid for 24 hours. If it expires, you'll need to request a new one.
- Requesting a New Link: You can always get a new password reset link by going to www.eskill.com, clicking Client Login, entering your email, and then selecting Forgot my password.
Failed Login Attempts
To protect your account from unauthorized access, we will temporarily block an IP address after 5 consecutive failed login attempts.
- Unblocking an IP Address:
- Need immediate access? The fastest way to unblock your IP is to contact our support team. We're here to help!
- Automatic Reset: Our system automatically unblocks all IPs every 24 hours.
