Top U.S. Healthcare System: Assessments Help Enrich Online Medical Training

A large, non-profit hospital system with 35,000 employees provides health care in 23 hospitals and health care centers in seven states.

‍

It was named one of the top ten health systems in the U.S. by Thomson Reuters in 2010, and was recognized for clinical excellence and innovation, as well as for safety in its patient care.

The hospital system provides electrocardiography (ECG) monitoring to measure the electrical management in patients’ hearts. It also uses fetal heart monitors to track fetal heart rates during pregnancy, labor, and delivery.

‍

In order to maintain the highest standards in working with these technologies, 0created a training program that teaches registered nurses, monitor techs, and staff from other healthcare disciplines how to interpret these monitor tracings. As part of this training program, an assessment approach was needed that would consistently measure these skills across different treatment modalities and settings.

The hospital system began partnering with eSkill in 2008, to create online tests for its medical training program. Using eSkill Author, managers upload their own questions to create customized, adaptable tests.

‍

The hospital system also uses eSkill to assess the skill levels of new hires and determine their individual training plans. Meeting the educational needs of new hires is one of the many contributing factors to the hospital system’s reputation as a great place to work.

‍

It was named one of the “Best Places to Work” according to the Phoenix Business Journal in 2010, for the fourth year in a row.

Objectives:

• Maintain highest standards in medical technologies.
• Establish a training program with consistent and adaptable assessments.