The cornerstones of a well-rounded customer service and support department are a good call center and help desk and strong IT support. Therefore, you need call center assessments to identify and hire top-flight customer service reps.

The Statistics Speak for Themselves

86% of clients will pay more for great customer service


40% of clients will buy more when they receive great customer service.


Over time, excellent customer service will attract additional customers whose business is worth up to 10x the amount they initially spend.

Top Skills and Abilities to Look for in Customer Service Professionals

Has the ability to empathize with customers and build rapport.


Can type accurately and multitask effectively.


Has effective English communication skills and adequate technical knowledge.

With eSkill’s call center assessment tests, you can easily assess candidates and hire the best for your call center and help desk.

Customer Service Tests You Should Use

Standard Job-Based: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.

Standard Subject-Based: Includes tests covering Microsoft Office® Simulations Skills, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.

Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-Mail Etiquette, and Multitasking Simulation, etc.

Your Own Content: You can easily add your test content and questions with the eSkill Editor and customize tests of any length with questions that cover a variety of subjects.

Why Choose eSkill Assessments

eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.

eSkill will help your call center hire better-qualified customer service reps, more quickly, with defensible compliance.

Select from over 600 standard tests, or easily customize assessments from thousands of topics relevant to your job or training requirements.

Our job-tailored tests and video interviews will most accurately predict job fit or training needs and do so with maximum legal compliance and time efficiency.

Have confidence in your hiring decisions and team-building success with eSkill.

Amazon, 1-800 Contacts, Spotify, Orvis, and hundreds of other companies eSkill’s customer service skills tests. Learn why.

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“We did demos with maybe 6 other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Wanda Hatchett, Sales Manager

Orvis

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get to our doors. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Christa Foley, Recruiting Manager

Zappos

“We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.”

Jason Leverant, President and COO

AtWork Group

"Our staffing agency switched from ProveIt to eSkill several months ago and we haven’t looked back since. We have had no technical issues, the software library and customized tests are beyond everything we need, the reporting is extremely comprehensive and most importantly, none of our test takers have complained! The eSkill tests are very user-friendly which has increased compliance drastically. Highly recommended!"

Kelli McCallion, Business Development Manager

McCallion Staffing