The core pillars of a well-rounded customer service and support department for your company are the Call Center, the Help Desk, and IT support.

The Statistics

86% of clients will pay more for great customer service


40% of clients will buy more when they receive great customer service. (Source)


Excellent customer service will generate over time more loyal customers, which are worth up to 10X the amount they initially spend. (Source)

Top Skills and Abilities to Look For in Customer Service Staff

Establishes rapport at a level that matches the customer’s emotional state.


Types accurately and multitasks effectively.


Has effective English communication skills and adequate technical knowledge.

With eSkill pre-employment skills testing, you can test your candidates for your call center and help desk.

Our Test Options:

Standard Job Based: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist. All tests are editable for ideal fit.

Standard Subject-Based: Includes tests covering Microsoft Office® Simulations Skills, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.

Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-Mail Etiquette, and Multitasking Simulation etc.

Own Content: You can add your own test content and questions with the eSkill Editor.

Why are eSkill customer service skills tests used by Amazon, 1-800 Contacts, Spotify and Orvis?

Expert guidance with test design

24h full tech support

15-year history of perfect EEOC compliance

Available integration options

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eSkill pricing options

PRICING

“We did demos with maybe 6 other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Wanda Hatchett, Sales Manager

Orvis

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get to our doors. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Christa Foley, Recruiting Manager

Zappos

“We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.”

Jason Leverant, President and COO

AtWork Group

"Our staffing agency switched from ProveIt to eSkill several months ago and we haven’t looked back since. We have had no technical issues, the software library and customized tests are beyond everything we need, the reporting is extremely comprehensive and most importantly, none of our test takers have complained! The eSkill tests are very user-friendly which has increased compliance drastically. Highly recommended!"

Kelli McCallion, Business Development Manager

McCallion Staffing