Get A Free Demo

The Statistics Speak for Themselves

86% of clients will pay more for great customer service.

40% of clients will buy more when they receive great customer service.

Over time, excellent customer service will attract additional customers whose business is worth up to 10x the amount they initially spend.

Top Skills and Abilities to Look for in Call Center Professionals

With eSkill’s call center assessments, you can easily evaluate candidates and hire the best for your call center and help desk.

Clear Communication Skills

The ability to speak confidently, stay positive, and use persuasive language are just a few things you need to evaluate when hiring for call center jobs.

Multitasking Skills

The ability to work with several customers simultaneously and provide prompt issue resolution requires excellent multitasking, issue resolution, and follow up skills.

Problem Solving Skills

A good customer service rep applies problem-solving skills to turn product and operations issues into solutions and unhappy customers into loyal brand evangelists.

Call Center Tests You Should Use

Standard Job-Based Tests: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.

Standard Subject-Based Tests: Includes tests that cover Microsoft Office® Simulations Skills, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.

Customize From Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects such as Attention to Detail, Multitasking Simulation, Email Etiquette, and Computer Proficiency.

Upload Your Own Content: You can easily create Call Center skills assessment tests using your own content and questions and customize tests of any length.

Read our Call Center G2Crowd Reviews

Why Choose eSkill Call Center Assessments?

  • eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.
  • eSkill will help your call center hire better-qualified customer service reps more quickly with defensible compliance.
  • Select from over 800 standard tests, or easily customize assessments from thousands of topics relevant to your job or training requirements.
  • Include Video Interview questions in your assessments for a seamless, complete evaluation experience.
  • Sitel, Sutherland Global, and hundreds of other companies use eSkill’s call center assessments to hire customer service reps. Learn why.

Call Center Clients