86% of clients will pay more for great customer service.
40% of clients will buy more when they receive great customer service.
Over time, excellent customer service will attract additional customers whose business is worth up to 10x the amount they initially spend.
With eSkill’s call center assessments, you can easily assess candidates and hire the best for your call center and help desk.
The ability to speak confidently, stay positive and use persuasive language are just a few things you need to evaluate when hiring for call center jobs.
One of the top factors that creates a great customer service experience is prompt issue resolution. This requires excellent time management and follow up skills.
A good customer service rep applies problem-solving skills to turn product and operations issues into solutions and unhappy customers into loyal brand evangelists.
Standard Job-Based Tests: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.
Standard Subject-Based Tests: Includes tests covering Microsoft Office® Simulations Skills, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.
Customize From Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-Mail Etiquette, and Multitasking Simulation, etc.
Upload Your Own Content: You can easily create Call Center skills assessment tests using your content and questions with the eSkill Author and customize tests of any length with questions that cover a variety of subjects.