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Industry-Leading Call Center Assessments

The Statistics Speak for Themselves

86% of clients will pay more for great customer service.

40% of clients will buy more when they receive great customer service.

Over time, excellent customer service will attract additional customers whose business is worth up to 10x the amount they initially spend.

Top Skills and Abilities to Look for in Customer Service Professionals

With eSkill’s call center assessments, you can easily assess candidates and hire the best for your call center and help desk.

Clear Communication Skills

The ability to speak confidently, stay positive and use persuasive language are just a few things you need to evaluate when hiring for call center jobs.

Time Management Skills

One of the top factors that creates a great customer service experience is prompt issue resolution. This requires excellent time management and follow up skills.

Problem Solving Skills

A good customer service rep applies problem-solving skills to turn product and operations issues into solutions and unhappy customers into loyal brand evangelists.

Call Center Tests You Should Use

Standard Job-Based Tests: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.

Standard Subject-Based Tests: Includes tests covering Microsoft Office® Simulations Skills, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.

Customize From Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-Mail Etiquette, and Multitasking Simulation, etc.

Upload Your Own Content: You can easily create Call Center skills assessment tests using your content and questions with the eSkill Author and customize tests of any length with questions that cover a variety of subjects.

Read our Call Center G2Crowd Reviews

Why Choose eSkill Call Center Assessments?

  • eSkill makes assessing candidates’ job skills, psychological fit, and interview presentation a seamless part of your hiring process.
  • eSkill will help your call center hire better-qualified customer service reps, more quickly, with defensible compliance.
  • Select from over 800 standard tests, or easily customize assessments from thousands of topics relevant to your job or training requirements.
  • Include Video Interview questions into your assessments for a seamless, complete evaluation experience for the candidate
  • Sitel, Sutherland Global and hundreds of other companies eSkill’s call center assessments to hire customer service reps. Learn why.

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