The core pillars of a well-rounded customer service and support department for your company are the Call Center, the Help Desk, and IT support.
40% of clients will buy more when they receive great customer service. (Source)
Excellent customer service will generate over time more loyal customers, which are worth up to 10X the amount they initially spend. (Source)
Top Skills and Abilities to Look For in Customer Service Staff
Establishes rapport at a level that matches the customer’s emotional state.
Types accurately and multitasks effectively.
Has effective English communication skills and adequate technical knowledge.
With eSkill pre-employment skills testing, you can test your candidates for your call center and help desk.
Our Test Options:
Standard Job Based: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist. All tests are editable for ideal fit.
Standard Subject-Based: Includes tests covering Microsoft Office® Simulations Skills, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.
Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-Mail Etiquette, and Multitasking Simulation etc.
Own Content: You can add your own test content and questions with the eSkill Editor.
Why are eSkill customer service skills tests used by Amazon, 1-800 Contacts, Spotify and Orvis?
Expert guidance with test design
15-year history of perfect EEOC compliance
Available integration options