The core pillars of a well-rounded customer service and support department for your company are the Contact Center, the Call Center, and the Help Desk or IT support. The employees working for these divisions need to establish rapport at a level that matches the customer’s emotional state. They also need the technical, language, and keyboarding skills to stay organized from day one.
This leads to the question “How can I identify the perfect candidate who is empathetic, learns technology quickly, types accurately, and multitasks effectively?” With eSkill pre-employment skills testing, you can test your candidates for your contact center, call center, and help desk.
eSkill Is the Industry Leader in Customer Service Assessment Tests
Used by Industry Leaders
eSkill Customer Service tests have been used across a multitude of major industries such as IT, healthcare, sales, and human resources in companies like Amazon, 1-800 Contacts, Spotify, and Orvis. Testing candidates for employment has never been easier.
Access a massive library with off-the-shelf, subject-based or job-based tests of more than 600 subjects, which include jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.
Complete Test Customization
Configure your Customer Service skills tests by combining any of eSkill’s questions, topics, and subjects, including Microsoft Office® Simulations, Typing and Data Entry, Data Checking, Inbound Call Center Simulation, System Administration for Windows, and Macintosh OS. You can even add your own test content with the eSkill Editor.
Expert Guidance and 24-Hour Support
Your dedicated Test Advisor will help you select or customize relevant, valid, job-related skills tests, while our support team is online 24/7 to assist both clients and test takers.
With our quality predictive content, millions of candidates have been tested since our launch in 2003 with a perfect compliance track record.
We’ve integrated with popular HR systems to automate the pre-hiring testing stage so you’ll no longer have to juggle the multiple systems that could be hampering your daily business priorities.
Get a Free Demo to learn more about how we can help you staff the best Call Center team for your company!