The core pillars of a well-rounded customer service and support department for your company are the Contact Center, the Call Center, and the Help Desk or IT support. The employees working for these divisions need to establish rapport at a level that matches the customer’s emotional state. They also need the technical, language, and keyboarding skills to stay organized from day one.

This leads to the question “How can I identify the perfect candidate who is empathetic, learns technology quickly, types accurately, and multitasks effectively?” With eSkill pre-employment skills testing, you can test your candidates for your contact center, call center, and help desk.

eSkill Is the Industry Leader in Customer Service Assessment Tests


Used by Industry Leaders

eSkill Customer Service tests have been used across a multitude of major industries such as IT, healthcare, sales, and human resources in companies like Amazon, 1-800 Contacts, Spotify, and Orvis. Testing candidates for employment has never been easier.


Perfect Match

Access a massive library with off-the-shelf, subject-based or job-based tests of more than 600 subjects, which include jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.


Complete Test Customization

Configure your Customer Service skills tests by combining any of eSkill’s questions, topics, and subjects, including Microsoft Office® Simulations, Typing and Data Entry, Data Checking, Inbound Call Center Simulation, System Administration for Windows, and Macintosh OS. You can even add your own test content with the eSkill Editor.


Expert Guidance and 24-Hour Support

Your dedicated Test Advisor will help you select or customize relevant, valid, job-related skills tests, while our support team is online 24/7 to assist both clients and test takers.


Full compliance

With our quality predictive content, millions of candidates have been tested since our launch in 2003 with a perfect compliance track record.


Integration Options

We’ve integrated with popular HR systems to automate the pre-hiring testing stage so you’ll no longer have to juggle the multiple systems that could be hampering your daily business priorities.

Get a Free Demo to learn more about how we can help you staff the best Call Center team for your company!

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“We did demos with maybe 6 other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Wanda Hatchett, Sales Manager

Orvis

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get to our doors. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Christa Foley, Recruiting Manager

Zappos

“We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.”

Jason Leverant, President and COO

AtWork Group

"Our staffing agency switched from ProveIt to eSkill several months ago and we haven’t looked back since. We have had no technical issues, the software library and customized tests are beyond everything we need, the reporting is extremely comprehensive and most importantly, none of our test takers have complained! The eSkill tests are very user-friendly which has increased compliance drastically. Highly recommended!"

Kelli McCallion, Business Development Manager

McCallion Staffing

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