The guide to implementing structured interviews

Incorporating structured interviews takes some upfront work — and no HR professional can do it alone. But it’s a worthy process.

We have a free resource on structured interviews to help you out! It combines insights from Google, the OPM, the Department of Veteran Affairs, and I/O psychology research.

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What you’ll learn

Where to start: Identify the skills and behaviors that matter most in the role, then turn them into relevant interview questions.

What to ask: Understand the difference between behavioral, situational, background, and job knowledge questions—and when each is useful.

How to score answers: Create a rubric that defines what stronger and weaker responses look like before the first candidate walks in.

How to keep interviews consistent: Prepare interviewers to ask the same core questions, use follow-ups thoughtfully, and evaluate answers against the same criteria.

How interviews fit into the bigger picture: Combine what you learn in an interview with skills tests and other job-related evidence.

The structured interview is the top predictor of success on the job.
There are four interview question types: past behavioral, situational, background, and job knowledge.
The STAR method — standing for Situation, Task, Action, and Result — is a structured approach to answering and evaluating behavioral interview questions.

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