Can you handle an angry customer?
Ring ring. You're an agent at a call center and a customer is calling in.
You pick up the phone. He's angry!
Can you deal with an irate customer who calls in because his card was charged after trying to cancel a subscription?
In this AI simulation, an AI agent plays an angry customer, while YOU are the contact center agent who has to handle it. Make sure your audio output and mic both work — you'll need them to listen and respond!
Why did eSkill build Linea Sample? Well, we knew work sample tests and simulations (that closely mirror work on-the-job) are one of the top predictors of job performance — but that they're also hard to launch at scale. And we know that candidates placed in customer-facing roles need a few important traits that are traditionally hard to assess for, like empathy. We built Linea Sample so employers could test aptitude for customer-facing roles, and so candidates themselves could decide whether they like the type of work customer-facing representatives do day-to-day.
And without further ado, we invite you to check out how it works!
