Case Studies

ZAPPOS: A Culture of Success Through Customer Service

Topic: Retail

Zappos uses eSkill to screen candidates for their most critical positions: Content Managers and Customer Service Representatives. They credit eSkill with helping them maintain the highest customer service levels while avoiding turnover.

Banner Health trains nurses and medical staff on how to interpret EKG results, and uses online assessments authored with the eSkill Editor to test their understanding consistently across different modalities.

Mature Services uses eSkill to assess the skill levels of mature job seekers before and after they participate in training programs. The objective test results guide their training plans, and the online assessments increase their clients’ comfort level with using computers.

Webinars

5 Tips for Identifying Perfect Fit Candidates

Topic: Recruiting

Watch our webinar and learn how to find top talent by integrating new processes into your recruitment flow, understand the new recruitment landscape and use it to your advantage and reduce hiring costs and the top talent acquisition pressure.

Our webinar will show you how to use dynamic training and accurate testing to better educate and assess your employees, increase productivity and retention, improve the skills of current and future applicants, lower employee attrition by up to 50 percent and discover budding “rock star” employees.

Did you know that in the United States alone, approximately $72 billion a year is spent on recruiting and hiring? Watch our webinar and learn how to complete a job analysis, deploy your selection process using information from the job analysis, manage your selection process results, ensure that your process meets regulatory standards and addresses legal concerns.

E-books

Reduce Employee Turnover and Increase Your ROI – Best Practices

While it is expensive to screen and hire people to find the right fit for a position, bad hires can cost you in terms of their productivity and, if you have to let them go, additional hiring expenses. Download this e-book to learn how you can use up-to-date best practices to prevent the best employees from leaving.

This foundational eBook about how to implement a job analysis and valid selection process was created in collaboration with the former Chief Counsel of the EEOC, Eric Dreiband, and I/O Psychologist Dr. Ben Shaw.

This e-book will provide an overview of the best practices for staying on top of recruiting trends for hiring and retaining the best talent for your healthcare company.

Infographics

How to Hire Freelancers in a Compliant and Effective Way

Topic: RecruitingTalent Management

Be aware of the pros and cons of working with freelancers, and most important—make sure that you communicate clearly with those responsible for the outsourced work. If your company is considering finding freelancers, here is an infographic that can help you hire them in a compliant and effective way.

This infographic will provide an overview on how to evaluate the quality of hire for both potential employees and new hires. This can help your organization to predict performance success as well as to measure productivity on the job.

Today’s job seeker is a different breed from previous generations. From better company perks to being able to work flexible hours and from a more casual dress code to the option to work remotely, modern job seekers have a whole different set of expectations.

Whitepapers

Employment discrimination happens when an employee or job applicant is treated unfavorably because of his or her race, skin color, national origin, gender, disability, religion, or age. Employers should ensure that employment tests and other selection procedures are properly validated for the intended positions and purposes. Download this whitepaper to find out how you can eradicate selection biases using skills testing and other techniques.

There is a growing gap between the capabilities possessed by job seekers and the skills needed to achieve business success. The right recruiting and assessment tools make it easier to focus on the perfect fit, even for the most complex positions. This whitepaper from iCIMS and eSkill presents five tips to properly assess and hire for hard-to-find skillsets.

Some hiring managers hesitate about implementing skills testing into their hiring process because they’re not sure what to look for in a test provider. Our comprehensive buyer’s guide will take out the unknowns so you can make an informed decision on which skills assessment solution to choose.