Select and hire your “dream team” of retail sales associates using eSkill’s retail skills assessment tests. Realistic questions and simulations help you measure sales and customer service skills and create a list of top candidates.

The Statistics Speak for Themselves

A study conducted by Adobe showed that more than half (54%) of retailers said the customer experience is their most important focus area–far ahead of cross-channel marketing (16%), data-driven marketing (14%), mobile (11%), and programmatic buying/optimization (4%).

According to Job Monkey, approximately 5 million people work in the retail sector, and retail jobs comprise 12% of all available jobs.

Top Skills and Abilities to Look for in Retail Professionals

Customer Service Skills

Communication Skills

Selling Skills

Learn more about eSkill’s retail skills tests and how they can help you select skilled retail employees who will keep your customers happy and satisfied, and keep them coming back.

Retail Tests You Should Use

Standard Job-Based: Use our tests for Retail Sales Assistant, Electronics Sales Associate, Cashier, Sales Associate, Retail Associate, Retail Manager, Merchandiser, and Store Manager, plus many more.

Standard Subject-Based: Test candidates for skills like Customer Service – Retail, General Retail Knowledge, Retail Call Center Skills, Retail Marketing Skills, Warehouse Pick and Pack Skills, and Retail Math. Quickly customize tests of any length and combination of subjects.

Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics from Sales Clerk Skills, Warehousing Skills, General Retail Knowledge, Web Merchant Skills, Sales Concepts and more.

Your Own Content: Create retail skills tests using your own content and questions with the eSkill Editor and customize tests of any length with questions that cover a variety of subjects.

Why Choose eSkill Assessments for Retail

eSkill makes testing for candidates’ job skills, psychological fit, and interview presentation easy.

eSkill will help your organization hire better-qualified customer service and salespeople, more quickly, and with defensible compliance.

Select from more than 600 standard tests, and easily customize tests from thousands of topics relevant to your retail job and requirements.

Our retail industry job-tailored screening tests and video interviews will most accurately predict job fit or training issues and do so with maximum legal compliance and time efficiency.

Have confidence in your retail hiring decisions and team-building success with eSkill.

Orvis, the Salvation Army, Bass Pro Shops and hundreds of other companies use eSkill’s retail skills tests. Learn why.

Read our product reviews from our retail companies


Read our case study from Orvis


Read our case study from Zappos


“eSkill is a powerful tool that allowed us to determine if our training classes were adequate and efficient. The ease of the website and the tools they give you to create exactly what you need are phenomenal! I would recommend eSkill to anyone.” Anna Simpson, Customer Service Trainer, Quaker, Tropicana, Gatorade (QTG) – a Unit of PepsiCo


“eSkill helped us complete the circle in our hiring and screening process by providing a simple-to-use testing platform. This platform set the perfect stage to verify skills and abilities for applicants ranging from entry level customer service to senior level software engineers. ” Seth Pickett, Associate Director, Human Resources

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"Before using eSkill, we didn’t have a way of assessing software skills or administrative capabilities. Since acquiring eSkill, we can now quickly assess internal and external candidates. I especially like the dashboard feature, which provides a snapshot to the user. I also like the options for emailing results.” Tanisha Thibodaux, HR Generalist