Credit Card Company Saves Over $190,000 Using eSkill Hiring Assessments
A credit card company, which will remain anonymous, has a team of over 2,000 employees. With millions of credit card customers, their employees are crucial for ensuring operations are carried out efficiently and effectively. Credit customers have plenty of choices for lines of credit, and this credit card company leans on its staff to be part of the reason why its customers recommend them to friends and family.
The Challenge
This credit card company was experiencing high attrition and all the negative effects that come with it: strain on managers and training teams, poor on-the-job performance, and reduced morale among the staff, just to name a few of the issues. They knew they needed a comprehensive hiring assessment system to help reduce attrition and strengthen their team overall. The hiring team started evaluating hiring assessment companies, including Sparkhire, Verint, and Wepow and eventually moved forward with the eSkill Talent Assessment PlatformTM.
The Solution
The eSkill Talent Assessment PlatformTM provided the automated skills test solution the Coyote Logistics team sought. They found the customization options, along with the ability to screen applicants before proceeding with interviews, fit what they were looking for and worked with their Dedicated Client Success Manager to tailor the platform to their needs.
The Implementation
After meeting with their Dedicated Client Success Manager for an eSkill Talent Assessment PlatformTM orientation, they were able to quickly incorporate the hiring assessment tests to ensure candidates had multiple skills, including MS Windows 98, bank teller skills, digital literacy, typing, and 10-key typing, just to name a few. By building the hiring assessment tests to suit their needs, the eSkill hiring assessments serve as an insightful tool for hiring. However, the team is expanding its use for training and development to find ways to promote and develop internal talent.
It’s also important to note that eSkill hiring assessments are seamlessly integrated with their UKG ATS, only enhancing ease of use.
The Results
The credit card company’s goals were not only realized but exceeded. Their hiring process was streamlined by eliminating 20% of candidates during their initial hiring screening process. Their hiring confidence has skyrocketed thanks to a sizeable decrease in attrition from 25% to 18.61%. This has provided $193,432 in savings over two years, not to mention the added value of creating a skilled workforce that stays with the company for extended periods of time.
Now, the hiring team hires with extreme confidence, knowing eSkill hiring assessments correctly identify candidates that will exceed from a skills standpoint.
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