Coyote Logistics Increases Efficiency By Eliminating 92% of Candidates with Employment Skills Tests

Coyote Logistics provides specialized supply chain logistics services, ensuring cargo gets to the right place on time. Supply chains have experienced significant challenges since the COVID-19 pandemic, and the professionals at Coyote Logistics knew there was a huge opportunity to stand out as a dependable provider during a time of need. However, for that to happen, they needed a fleet of top-notch customer care agents to ensure customers’ shipments would reach their destinations safely and quickly.

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Coyote Logistics’ hiring team had been using personality tests to ensure their customer care agents were friendly, outgoing, and able to provide reassurance to customers when needed. However, there was a skills gap between the resume and on-the-job performance, and all-too-often, new hires demonstrated they were not able to perform to the level they’d claimed.

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What’s more, because the customer care agent role is remote, Coyote Logistics always gets a high volume of applicants, making it time-consuming to sort through resumes and identify quality candidates. The hiring team needed a way to screen earlier in the hiring process so they could reduce the amount of time it takes to hire quality agents and started to seek an employment skill test provider for support.

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The hiring team at this nationwide credit card company moved forward with eSkill’s hiring assessments, finding the ease of use and extensive library to provide significant value. The team was able to create and tailor hiring assessment tests to their exacting needs. Additionally, it was clear that the eSkill hiring assessment library had the capabilities needed to reduce hiring time, hire quality candidates, reduce hiring errors, and decrease turnover.

With the help of their Dedicated Client Success Manager, the recruiting staff created a custom-made employment skills test to screen for computer literacy, customer service, grammar, and English proficiency skills. Any questions they had were answered in the same business day, and the eSkill Talent Assessment Platform^TM integrated seamlessly with their ATS, Workday. Once the hiring team learned how to send out the assessment to candidate pools of different sizes and locate specific information and reports, the results started to show.