Auto Warranty Company Reduces Employee Turnover by Nearly 20% with Basic Office Skills Tests
An auto warranty company offers customers industry expertise in automotive claims administration and vehicle service contract development, resulting in coverage and service surpassing industry standards. It strives to deliver an edge to its partners with top-rated insurers and expedient claims administration services.
Their primary focus areas are service contracts, claims administration, product development, compliance expertise, marketing solutions, and regulatory research. They strive to provide superior coverage and smooth claims processes.
The Challenge
This auto warranty company depends on efficient, organized, and technologically adept employees to deliver on its promises. However, they noticed a gap between what was claimed on candidate resumes and their on-the-job skills once hired. The skills deficiency impeded efficiency and ease of claims experience, compromising the company’s customer service, reputation, and integrity.
They knew they needed a method as efficient as their claims process to find team members capable of moving critical information forward promptly and efficiently using technology.
The Solution
Committed to recruiting highly-qualified candidates and reducing hiring mistakes and attrition, the company turned to eSkill’s pre-employment assessments. They collaborated with their dedicated eSkill Client Success Manager to integrate eSkill’s Talent Assessment PlatformTM and their applicant tracking system (iCIMS) and create customized basic office skills tests suited for the types of positions needed to help the company thrive.
The Implementation
Once the company was onboarded, its team worked with their dedicated eSkill Client Success Manager to create customized skills tests for each role, including basic office skills tests. This ensured seamless integration of the eSkill Talent Assessment PlatformTM into the hiring process, allowing recruiting staff to eliminate ten percent of applicants who were not a fit immediately. This put the spotlight on more qualified candidates and reduced hiring mistakes.
The Results
With customized pre-employment assessments and basic office skills tests integrated into their ATS, the auto warranty company now fills positions within four to six days. Even better, they’ve observed their employee turnover rate go from 40% to 23% since implementation.
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