A Placement Service Decreased Applicant Screening Time and Reduced Time-to-Hire by 40 to 50%
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A Greenville, SC-based placement service matches executive assistants (EA) with CEOs and C-level executives. It offers an all-in-one platform for its EAs that provides them with all the tools and training they need to be successful in their roles while they build their careers.
Top organizations such as Intuit, Chime, Terminus, Loom, Mozilla, Teach for America, and Indeed rely on this organization when they need to hire EAs who can streamline and manage tasks, organize emails, messages, and contact databases, and schedule conference calls and meetings.
The Challenge
The company’s success depends on the quality of candidates they send to clients. C-level executives need an executive assistant who can keep them organized and on track whether they work on-site or remotely, part-time or full-time. So, the senior management team decided to launch an EA training program to ensure candidates had the skills and tools they needed to be successful.
This meant a process was needed to determine what skills candidates already had and where they needed more training. Senior management knew the HR team needed help creating the process, developing assessments, and determining how to evaluate candidates. So, finding a solution provider that could provide these services was essential.
The Solution
After researching available solutions, the team found the eSkill Talent Assessment PlatformTM and decided it was perfect for the company’s needs. eSkill provided consulting on the assessment process, customization of the skills assessments, and how to use the results.
The staff was delighted when they found they could choose pre-prepared assessments, such as Executive Assistant and Virtual Administrative Assistant, from the eSkill Assessment Library. They were even happier when they learned they could also build custom assessments using content from these tests, questions from other skills tests such as Time Management and Attention to Detail, and custom simulations.
After the company incorporated eSkill into its training program, the management saw that assessments could help hiring teams decrease applicant screening time for executive assistant candidates and reduce time-to-hire. So, eSkill assessments also became valuable to the organization’s recruiting process.
The Implementation
The eSkill Talent Assessment PlatformTM was so easy to use that the HR team was able to integrate it with Greenhouse, their applicant tracking system (ATS), and begin using it within ______. The team was able to start using the platform on their own without assistance from eSkill during implementation, but they liked having the assurance of knowing they could get help 24/7 if they had a question or problem. They could contact their Client Success Manager if they needed help creating a process, setting up assessments, or implementing additional training and recruiting strategies.
The Results
After implementing the eSkill Talent Assessment PlatformTM, the company reduced time-to-hire by about 40-50%. It used to take the hiring teams four weeks or more to fill a position, and it now takes them two to four weeks.
The team also significantly decreased applicant screening time. Approximately 40-50% of the company’s applications are from candidates unqualified for EA positions. As a result, recruiters wasted hours reviewing resumes from applicants who could not be placed with clients. The team could instantly identify top applicants by reviewing assessment results and know where to focus their efforts.
The organization has also improved its candidate hiring experience. Before implementing the eSkill Talent Assessment PlatformTM, recruiters used a paper-based test that took applicants around 90 minutes to complete. Candidates can now complete assessments online in 15 minutes or less.
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