In a 2019 Deloitte survey, 56% of public-sector employees worldwide said their agencies need to “knock down silos” and streamline their hiring processes.
According to the Society for HR Management, it takes an average of six months for public sector agencies to respond to someone about a position they applied for.
A study conducted by the Center for State and Local Government, showed that 82% of state and local governments said recruitment and retention has become a “big problem” during the past couple of years.
Skilled employees who can apply technical concepts along with industry knowledge and principles to solve problems.
The ability to communicate effectively over the phone and via email and chat, good listening skills, and a positive attitude are important criteria to evaluate for employees who deal directly with the public, contractors and stakeholders at other agencies.
The ability to speak confidently, stay positive, and use persuasive language are just a few things you need to evaluate while hiring people who will deal directly with the public.
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