According to a survey conducted by Sage Software,
86% of clients are willing to pay more for great customer service.
40% of clients buy more when they receive great customer service.
Excellent customer service and support attracts additional customers whose business is worth up to 10 times the amount they initially spend.
With eSkill’s customer service assessment tests, you can easily evaluate candidates and hire the best for your customer service and support team.
The ability to communicate effectively over the phone and via email and chat, good listening skills and a positive attitude are just a few criteria you need to evaluate when hiring for customer service and support jobs.
A good understanding of the product or service you sell and the value it offers clients is important as well as the ability to answer technical questions. Depending on the nature of your business, you might consider evaluating candidates’ mechanical aptitude, ability to read blueprints or troubleshoot software technical issues.
The goal for a customer service or support rep is to turn problems into solutions and transform unhappy customers into loyal evangelists for your company. So, prompt issue resolution and good follow up skills are essential.
Standard Job-Based: Includes standard tests for jobs such as Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.
Standard Subject-Based: Includes Microsoft Office® Simulations Skills tests, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills, Mechanical Aptitude and Technical Skills. Quickly customize tests of any length and combination of subjects.
Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-Mail Etiquette, and Multitasking Simulation, etc.
Your Own Content: You can easily add your test content and questions with the eSkill Editor and customize tests of any length with questions that cover a variety of subjects.