If your pre-employment assessment freezes while you are taking it, please close the browser and then try again. Please check your system settings to ensure that they provide the optimal conditions for taking the test. Then resume your pre-employment assessment session by logging back in using exactly the same information (First Name, Last Name, and Email Address) you used initially.
We recommend using the Check Your System Settings feature located on the Login screen to verify that your settings are compliant with eSkill’s recommended settings.
For troubleshooting purposes, please also contact us by email with details about how and when the error occurred. Please include the email address you used for taking the test, your browser and operating system version, the test name, the time the error occurred, and a screenshot, if possible.