How to Create Outstanding Customer Service

A lot of companies claim to be customer focused today. But what does that really mean? It entails going beyond the standard “the customer is always right” mentality, in order to exceed customer expectations. Being customer-focused today depends on providing outstanding customer service. While a satisfied customer may return, he or she may also go […]

The Generation Divide in Workplace Communication We Face as Managers

With four generations active in the workforce, communicating effectively with each individual in his or her preferred style is one of a manager’s many challenges. We’ll take a look at each generation’s preferred method, and how to develop a communication strategy to satisfy each employee in his or her own unique way. The oldest generation […]

Five Essential Qualities to Look for in Customer-Facing Employees

The customer-facing position is the most critical role in the service environment. Currently, about 27% of jobs, from retail to restaurant, fall into this category. As a hiring manager, you know that turnover can be high in these positions and employee morale can be low. To keep good candidates from leaving your workplace, it’s important […]
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