Archives: Common Questions & Issues

What happens to my answers when the time for a test expires?

Type: Faq

"When the time expires, your last answer will be automatically saved. If the time allowed for test expires, all of the answers you have entered are submitted. If the time allowed for question expires, you won’t be able to answer that question and a notification will appear providing instructions about what to do next.Read More

Taking a test from a mobile device

Type: Faq

"If you are accessing this test from a mobile device, please the keep in mind the following: • For more accurate typing, a traditional keyboard would be more appropriate. We recommend taking typing questions on a desktop or laptop computer. • Simulation questions recreate the working environment of computer programs. Tablets and mobile devices are […]Read More

What if a question or test takes too long to load?

Type: Faq

"Loading issues on tests are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps below to troubleshoot this issue. • Clear the cache, cookies, and history from your browser. Then close the browser and reopen it. • When you’re taking the test, […]Read More

How do I report an error with a question or a test?

Type: Faq

"You can report an issue with a question or a test using one of the following methods: • Send an email to feedback@eskill.com, and provide as many details possible about the issue, with a screenshot, if possible. • While you are taking the test, click on Please report any problems with this question at the […]Read More

My test froze, how do I proceed?

Type: Faq

"If your test freezes while you are taking it, please close the browser and then try again. When resuming, please check your system settings to ensure that they provide the optimal conditions for taking the test. Please resume your test session by logging back in to your test, using exactly the same information (First Name, […]Read More

I got a 504 Error, what should I do?

Type: Faq

"If a 504 Error page appears while you are taking a test, please close the browser and then try again. You can resume your test session by logging back in to your test, using exactly the same information (First Name, Last Name, and Email Address) you used initially. Also, for troubleshooting purposes, please send an […]Read More

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