Archives: Retail

ZAPPOS: A Culture of Success Through Customer Service

Type: Case Study

"Customer overview Founder Nick Swinmurn started Zappos in 1999 after his frustration with mall shopping convinced him that there had to be a better way to find the shoes you want in the color you want and in the right size. Tony Hsieh came on board and made Nick’s vision a reality, and propelled the […]Read More

ORVIS: Explore the Integration of eSkill Online Tests with Taleo

Type: Case Study

"Customer overview The Orvis Company started out in 1856 as a mail order company specializing in hunting and fly-fishing gear, expanding to include sportswear for men and women, luggage, home furnishings, and pet products. The company also operates fly-fishing and hunting schools, as well as Orvis Adventures, a travel service, and their international operations totaled […]Read More