Case Study

Sitel: Use Skills Testing to Assess Employees’ Reasoning Abilities

Click HERE to view Case Study.

Customer overview

Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training, and technology expertise to help build brand loyalty and improve customer satisfaction. The company is located in 27 countries and has more than 400 clients.

Business challenge:

Sitel Group needs to see the relationship between candidates’ cognitive skills and their capacity to get a license to sell insurance.

Solution

Thirty-eight Sitel employees completed both the General Reasoning Ability Assessment, which, as the name suggests, measures reasoning ability; and the Wave 40, an assessment used to qualify individuals for a license to sell insurance.

Benefits at a glance

Sitel found that candidates scoring 80% and above passed their post-training test on the first attempt. Candidates who scored between 60-79% passed the test on the second attempt. Those scoring less than 60% were unable to pass the post-training test after three attempts.

Click HERE to view Case Study.

Enter your info to download the resource
  • By registering, you confirm that you agree to the storing and processing of your personal data by eSkill as described in the Privacy Policy

Explore eSkill’s features

TAKE A TOUR

eSkill pricing options

PRICING

“We did demos with maybe 6 other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Wanda Hatchett, Sales Manager

Orvis

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get to our doors. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Christa Foley, Recruiting Manager

Zappos

“We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.”

Jason Leverant, President and COO

AtWork Group

"Our staffing agency switched from ProveIt to eSkill several months ago and we haven’t looked back since. We have had no technical issues, the software library and customized tests are beyond everything we need, the reporting is extremely comprehensive and most importantly, none of our test takers have complained! The eSkill tests are very user-friendly which has increased compliance drastically. Highly recommended!"

Kelli McCallion, Business Development Manager

McCallion Staffing