Case Study

ORVIS: Explore the Integration of eSkill Online Tests with Taleo

Topic: Retail

Customer overview

The Orvis Company started out in 1856 as a mail order company specializing in hunting and fly-fishing gear, expanding to include sportswear for men and women, luggage, home furnishings, and pet products. The company also operates fly-fishing and hunting schools, as well as Orvis Adventures, a travel service, and their international operations totaled more than $340 million in sales in 2012, with 1,700 employees in 70 retail stores across 30 states, as well as the UK.

Business challenge

The company’s biggest hiring challenge was staffing up for their busiest period, from Labor Day through Thanksgiving. Also, they used canned tests, but these were not integrated with Oracle Taleo Business Edition Cloud Service. Tests were sent and processed manually, a time-consuming additional step in an already complex recruiting process. The main goals for Orvis were the following:

  • Use relevant assessments in order to weed out the people who weren’t a good fit.

  • Integrate online assessments with Taleo.

  • Simplify the hiring process.

  • Reduce time wasted on follow-ups due to open loops.

  • Decrease the percentage of negative feedback related to test relevancy.

Solution

The quality of hire has improved so much that Orvis was able to place some new hires in leadership positions immediately. After a successful season in call center staffing, they look forward to extending their use of eSkill assessments to cover more staff areas.

After partnering with eSkill, Orvis achieved outstanding results:

  • Time-to-hire cut by 50%.

  • Closed the open loop in the hiring process.

  • Saved extra work in the recruiting & training phases.

  • Increased quality of hire.

  • Received 100% positive feedback from managers & job applicants.

  • Eliminated the time spent on follow-ups.

Benefits at a glance:

  • A more efficient hiring process

  • Canned test replaced by customized tests that focus only on the required skills

  • Streamlined recruiting process managed through Taleo

“We did demos with maybe six other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Before, we had so many open loops that we couldn’t close because they were out of our control. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Wanda Hatchett, Contact Center Scheduling Coordinator/Recruiter, The Orvis Company, Inc.

Explore eSkill’s features

TAKE A TOUR

eSkill pricing options

PRICING

“We did demos with maybe 6 other companies, and eSkill kept coming to the top, because of the flexibility, the integration into our Taleo application process, and then being able to use it in other areas of the company. Now, after integrating our Taleo system with eSkill, we’re able to move into the process immediately and we have scores in hand. It’s a 100% improvement in the time reduction.”

Wanda Hatchett, Sales Manager

Orvis

“The wide variety and customizability of eSkill’s online testing allows us to pre-screen many of our candidates before they even get to our doors. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way.”

Christa Foley, Recruiting Manager

Zappos

“We chose eSkill because it meets and exceeds our needs. eSkill is unmatched in its ability to manage franchise locations, customize and configure tests, and customer service. The platform makes test deployment fast and easy, while our dedicated account manager has been very proactive in making sure we get the most out of eSkill. We would recommend eSkill to anyone who is looking to identify skilled candidates.”

Jason Leverant, President and COO

AtWork Group

"Our staffing agency switched from ProveIt to eSkill several months ago and we haven’t looked back since. We have had no technical issues, the software library and customized tests are beyond everything we need, the reporting is extremely comprehensive and most importantly, none of our test takers have complained! The eSkill tests are very user-friendly which has increased compliance drastically. Highly recommended!"

Kelli McCallion, Business Development Manager

McCallion Staffing