Sitel: Use Skills Testing to Assess Employees’ Reasoning Abilities

Click HERE to view Case Study. Customer overview Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training, and technology expertise to help build brand loyalty and improve customer satisfaction. The company is located in 27 countries and has more than 400 clients. Business challenge: Sitel Group needs to see the relationship between candidates’ […]

ZAPPOS: A Culture of Success Through Customer Service

Click HERE to view Case Study. Customer overview Founder Nick Swinmurn started Zappos in 1999 after his frustration with mall shopping convinced him that there had to be a better way to find the shoes you want in the color you want and in the right size. Tony Hsieh came on board and made Nick’s […]

BANNER HEALTH: Online Training for Medical Excellence

Click HERE to view Case Study. Customer overview Banner Health is one of the largest nonprofit hospital systems in the country, with 35,000 employees providing health care in seven states, in 23 hospitals and health care facilities. It has built its reputation on excellent patient care, and is the leading provider of non-profit health care […]

MATURE SERVICES: Helping Seniors Get Back to Work

Click HERE to view Case Study. Customer overview Mature Services, Inc. provides community-based services to train, motivate, and empower mature job-seekers. The organization maintains active partnerships with employers, which leads to increased opportunities for mature workers. Based in Akron, Ohio, Mature Services now has eight Mature Services’ Employment & Training Solutions Centers throughout the state […]

OSF: Rapid Growth Demands Aggressive Recruiting Strategy

Click HERE to view Case Study. Customer overview OSF Global Services is a dynamic service provider that specializes in Application Development and Technology Integration with over 550 employees around the world. Its headquarters are located in Quebec, Canada. OSF Global Services has grown significantly since it was founded in 2003; carefully maintaining its trademark reliability […]
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