Employee Development

Give a Strong Voice to Your Customer Service Department: Hire Top Call Center Staff.

Outstanding customer service is the best way to ensure customer fidelity today. Make sure that the voice they hear when they contact your call center accurately represents your company by carefully assessing candidate capabilities before you hire.

Qualifying candidates for your call center staff has never been easier, thanks to eSkill’s online assessment solution.

  • Use our complete Call Center skills testing tools, created by experts.

  • Simulation skills tests accurately predict candidates’ on-the-job performance.

  • Measure communication and problem-solving capabilities with multi-subject assessments.

  • Generate your own questions to create Call Center tests that cover the exact skills you’re looking for.

Inbound or outbound? How about both, and much more!

Whether you are recruiting for inbound calls, outbound calls, or both, eSkill’s extensive question bank allows you to craft a custom Call Center test specific to your needs. The flexibility of our customizable skills assessment solution makes it remarkably cost-effective.

  • Fully customize online assessments by combining as many subjects as needed into a single test, or use Standard Tests for Typing Skills, Call Center Terminology, E-mail Etiquette, and more.

  • Based on a wide variety of situations that Call Center staff may encounter, our tests allow you to measure professional verbal and non-verbal communication abilities, listening skills and empathy, attention to detail, creative thinking, and problem-solving skills.

  • Use the eSkill Editor to create your own questions, specific to your company needs.

Contact us to learn more about how our online assessment solution can help you staff the best Call Center team for your company.