A recent report by Global Recruitment Insight & Data found that 72% of staffing professionals identified skill shortages in today’s tight talent pool to be the top challenge their staffing firm is currently facing. With the nation’s unemployment rate at a twenty-year low, it is critical for staffing agencies to look beyond candidates’ employment history and education credentials to find individuals with in-demand skill sets.
Utilizing eSkill’s job and subject-specific pre-employment assessments, it is possible to pinpoint job seekers who possess the necessary skill set to succeed in a role. eSkill offers thousands of pre-employment assessment tests, making it easy to find the ideal test to measure candidates’ skill set for any position. All of eSkill’s skills tests can be customized; content can be added or edited, and assessments can be combined.
Here are eSkill’s top five pre-employment job-based assessments used by staffing firms.
Note: these job-specific assessments and eSkill’s job-based assessments can be combined with any single-subject or modular test to assess the skill sets required of a job.
eSkill’s Administrative Assistant test measures candidates’ ability to efficiently communicate with customers on the phone, by email, or face-to-face, and perform administrative tasks using various computer applications. Use this test to evaluate the potential performance of the following positions: office assistant, assistant manager, and executive assistant.
Measuring candidates’ ability to ensure consistent productivity and quality of service, maintain customer satisfaction, and efficiently handle customer inquiries, eSkill’s Customer Service Representative assessment can be used to evaluate the performance potential of candidates for the following positions: customer support agent, customer care assistant, and service specialist.
This test measures job seekers’ ability to provide customer support by answering the queries of customers, facilitating and resolving customer complaints, explaining the company’s products and services, and maintaining a positive company image. This pre-employment assessment test can be used to measure the performance potential of candidates for call center representative, live chat operator, and communication center operator positions.
eSkill’s Bookkeeper skills test evaluates candidates’ ability to handle accounts receivable and accounts payable, perform bank reconciliations, complete sales tax returns, add entries, and generate monthly and as-needed financial reports. This pre-employment assessment can be used to measure the performance potential of candidates for the following positions: accountant, accounting clerk, and assistant bookkeeper.
This test assesses candidates’ ability to lead the office team in providing exceptional customer service and to organize and coordinate office operations and procedures for effectiveness and efficiency. eSkill’s Office Manager skills test can be used to identify candidates with the skill sets necessary to succeed in the following positions: administrative manager, business office manager, and assistant manager.
This list is just a small sampling of the catalog of employment assessments that eSkill offers.
of pre-employment assessments in the human resources industry, including over 800 standard tests, more than 600 combinable, modular subjects and more than 5,0000 combinable sub-topics, eSkill makes testing candidates in a wide variety of professions and trades simple. 24/7 support is available to staffing firms and test-takers, and the user-friendly platform easily integrates with most applicant tracking systems.
All of eSkill’s assessments have been proven to be both reliable and valid, mitigating the risk of litigation. eSkill boasts a perfect 15-year Equal Employment Opportunity Commission (EEOC) compliance record, providing your staffing firm with a defensible, trusted pre-employment testing platform.
Ensure that your staffing firm is providing the best candidates possible to clients. Identify candidates for placement who have the skills and behavioral aptitude needed for the role. Place candidates more efficiently and effectively with eSkill’s pre-employment skills testing.
Learn more about the benefits of using eSkill’s pre-employment assessments to find qualified candidates quickly.
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