How to Assess Customer Service Skills During the Hiring Process

Business and customers engage differently today than just a few years ago. Previously, customers wanted low prices and high quality. Customer service was typically accessed through 1-800 telephone lines or in-person at a brick-and-mortar store. Today, the customer’s experience is at the forefront, with consumers becoming more demanding and discerning. Thanks to the ease of […]

Tips for Recruiting Top Government Workers with Skills Tests

The private sector is leading the way in workforce recruitment, while the public sector has been left in the dust for some time. Private sector organizations are automating tedious tasks and actively recruiting talent. The private sector continues to evolve, while the public sector, for the most part, has not. Most Government agencies are still […]

Basic Office and Computer Skills Tests for Government Staffing

In today’s world, technology is continually evolving and changing the way employees in all fields complete their work. It is extremely important that organizations accurately determine a potential hires ability to perform tasks effectively, and the public sector is no exception. Local, state and federal government agencies require individualized staffing solutions based on their unique […]

How to Leverage Office Skills Tests in Government Recruiting

For Government recruiters, attracting top talent can be a challenging task. With out-of-date recruiting techniques, most public sector recruiters are looking for the golden ticket:  qualified, skilled employees who want to serve the greater good while accepting lower salaries than in the private sector. Other recruiting challenges present themselves in the public sector as well. […]

The New Rivalry: Millennials vs Corporate America

We are all familiar with rivalries…Republicans vs Democrats. Texas vs Oklahoma. Yankees vs Red Sox. However, a new rivalry has emerged in the last decade that is causing major problems: Millennials vs Corporate America. Business owners, managers, and recruiters love to express their disdain with Millennials in the work force while Millennials love to roll […]

How Public Institutions Are Using Pre-Employment Assessments to Improve Hiring Outcomes

Public employers face unique challenges in recruiting and retention. With an aging workforce, outdated processes, tights budgets, and skills shortages, public recruiters confront an uphill battle in attracting talent. According to a recent study by the Center for State and Local Government Excellence, the top issue facing public organizations is “recruitment and retention of qualified […]

Government Staffing Agencies: Tips for Using Skills Tests to Hire Faster

Advanced automation and cognitive technology are changing the hiring process for the better. Staffing agencies around the world now recognize how pre-employment skills tests can save valuable recruiting dollars and advance productivity. These pre-hire skill tests enable the hiring of employees that will create more value for constituents and enhance their professional satisfaction, increasing the […]

How to Leverage Sales Manager Assessment Tests to Make Better Hires

If you are like most business leaders, you invest heavily in your sales force. If you add up all of the money you spend on recruiting, training, and incentives, you might be alarmed at the size of your investment in this sector of improved revenue performance. However, there is one key lever in every salesforce […]

Use Cashiers Skills Tests to Make Sure You Have the Right Employees

In this digital day and age, full of e-commerce mega-companies, brick-and-mortar retail businesses must adapt quickly to keep their footing. The distinguishing characteristic that genuinely adds value to a high street retail business is its employees. Employees are often the reason customers prefer shopping at your store rather than enjoying the ease of buying online. […]

What Are the Types of Pre-Employment Screening Tests Available

For businesses to thrive in today’s economy, finding and recruiting the best employees possible is critical. To improve hiring success, top-performing companies worldwide are turning to pre-employment screening tests. The use of hiring assessment tests reduces turnover, which has a negative impact on employee morale, productivity, and company revenue. A study by the Center for […]

Retail Sales Manager Pre-employment Assessments Improve Hiring

Turnover is dangerously high in sales roles throughout the retail industry, costing U.S. companies millions per year. Retail sales managers can either make or break their team. When it comes to employees either staying at or leaving their jobs, their manager is often the deciding factor. One Gallup poll showed that one out of every […]

How Do Behavioral Assessments Work with Skills Tests

Hiring can often feel like a guessing game, especially if a resume and interview are the only clues you have to determine a candidate’s fit for a position. Pre-employment assessments are becoming commonplace in the world of hiring, easing the burden of filtering through stacks of resumes. A 2017 study by Aberdeen found that 85% […]
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