Your eSkill CSM Turned Blogger: Dare to b(B?)e Bold

Valued Clients, Well this would have gone out on time last Friday, but two jack-wagons felt like they needed to break into my car at lunch. So, I spent all Friday afternoon fixing a broken window instead of sending out a blog! Nothing was stolen so joke is on them, but it was a pain […]

Pre-Employment Behavioral Assessment Case Studies

Behavioral assessments allow companies to gain insight into how candidates work, communicate, and think. Specifically, pre-employment behavioral assessments identify a candidate’s psychological traits, allowing hiring managers to better determine if that candidate would be successful in the role and the organization. Combined with skills tests, behavioral assessments can help employers pre-screen candidates before the first […]

Top Five Pre-Employment Assessments Used by Staffing Firms

A recent report by Global Recruitment Insight & Data found that 72% of staffing professionals identified skill shortages in today’s tight talent pool to be the top challenge their staffing firm is currently facing. With the nation’s unemployment rate at a twenty-year low, it is critical for staffing agencies to look beyond candidates’ employment history […]

How Behavioral Assessments Predict Hiring Success

Recruitment is one predictor of hiring success. The other is employee retention. According to the Work Institute’s most recent national employee retention report, an estimated 42 million workers were predicted to leave their jobs in 2018, resulting in 1 out of 4 employees. Additionally, with that level of turnover, it was also predicted that employers […]

eSkill’s Video Interviewing Platform vs. the Competition

With the use of webcams continuing to grow, it is no surprise that video interviewing software is being integrated into the traditional interview process more and more frequently. Best-in-Class companies are 61% more likely to use video tools for interviewing candidates as compared to all others, according to a 2014 study by the Aberdeen Group. […]

How to Conduct a Video Job Interview

Most employers have a common goal; it’s hiring the best candidates possible at the lowest cost to their business. The goal is quickly becoming a valuable reality for many organizations by implementing a digital innovation into their hiring strategy — video interviewing. One way video interviews, also known as asynchronous interviews, are a tool that […]

How Video Interviewing Improves and Speeds Hiring

Gone are the days of sorting through a stack of resumes or sitting through endless hours of interviews to determine the set of candidates that are best suited for a position. In today’s world, there is a new wave of digital innovation that is improving and speeding the recruiting framework as we know it: video […]

What is a Video Interview & Why Are Companies Using Them?

The quest for talent is ever-changing, especially in a world with new technology emerging seemingly monthly. One way technology is infiltrating the traditional interview is with video. According to a 2018 survey of members of the Institute of Student Employers (ISE), 49% of companies now employ video interviews. So you may be asking – what […]

How to Test Staff with Customer Service Simulation Tests

More companies realize the value of investing in customer service. A 2017 American Express study found that 68% of consumers said that a friendly representative was critical to their recent positive customer service experiences, and 62% said that a representative’s knowledge or resourcefulness was essential. These statistics are not shocking, as human to human interactions […]

Top Hiring Assessments for Customer Service Jobs

Customer service is not only about being pleasant to your customers — it is a vital component of business operations that can affect profitability and impact companies’ reputations. Customer service is of critical importance to every business in every industry because it is key to retaining and attracting new customers. By providing excellent customer service, […]

Your eSkill CSM Turned Blogger: Pick your Poison

Dear Clients, September usually signals the beginning of Fall, but it is still close to 100 degrees in Texas with no end in sight. I could not even escape it while in North Carolina this week for a golf trip. Just brutal. Speaking of which, I hope everyone on the East Coast is staying safe […]

How Customer Service Skills Tests Help in Hiring and Training

In recent years, the customer service landscape has changed dramatically. Now more than ever, with the prevalence of social media, online reviews, and higher expectations for customer service in general, hiring the right customer service representatives is key to businesses’ sustained growth and success. In fact, a 2017 American Express study found that 68% of […]
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