Here’s a crazy thought: invite the HR department into the boardroom. And here’s an even crazier though: don’t just invite them into the boardroom, but make them part of the decision-making process. Although HR manages the human capital (or people) for a company, it is rarely brought into the strategic planning stratosphere of the boardroom, also known as the C-Suite, with other company executives.
I’m connected to thousands of HR professionals from all over the world, and I can only think of two Chief Human Resource Officers (CHROs). That’s a terrible percentage. Major corporations have to do a better job of using HR more effectively in the high-level overview of the boardroom, and less as low-level administrative gatekeepers.
Here are two of my favorite examples of industry leaders who’ve brought HR into the boardroom as strategic partners, to their benefit.
First, Zappos. You may be tired of hearing about how awesome Zappos is, but it’s actually true. The CEO of Zappos, Tony Hsieh, partnered with HR to develop the company’s core values. He then worked with them to incorporate those values into their marketing, branding, customer service, and hiring processes.
Hsieh believes company culture is so important to organizational success that he even pays employees who are not a cultural fit $2000 to quit. In a world dominated by recruiting and retention, Zappos is not afraid to lose an employee—it’s more afraid of the consequences of a bad hire. Zappos is a billion-dollar apparel company whose culture and business model is respected and copied worldwide, largely due to its CEO’s high-level partnership with HR.
They spoke with employees and asked about the products they were building. They found that the employees didn’t think the products represented the brand they had once loved and so proudly created. The CEO and GVPHR listened to employees as they talked about what they needed in order to do their jobs better, and even took suggestions regarding what made them proud Ford employees.
With this information, they began a shift, an organization change movement with a focus on creating quality products with great engines and the latest in mobile technology and social media interfacing. The result is that Ford is now the number one American automaker. Profits are up, quality is up, services are up, and customers are back.
Most people think that all HR does is to hire and fire people. They have no idea about the other roles that it can play within an organization. This is because many companies but don’t use HR effectively. They don’t do a good enough job at presenting HR as a valuable asset or in a positive light. Human Resources is more than the “policy police.” Additionally, HR can help itself to a bigger role by learning more about all aspects of the business from Finance, Sales and Marketing, and Legal.
Finally, HR doesn’t generate revenue–it saves company revenue. And if you think about it, no one likes to save money (but everyone loves to spend it). Even though HR does not bring in money, it can increase profit margins. Thankfully, there seems to be a recent shift towards providing better service and hiring quality people with good character. Those two things, which are definitely within HR’s responsibility, are taking on more importance; and that should make it a lot easier for HR to find its rightful position in the boardroom.
Chris Fields is an HR professional and expert resume writer with more than 13 years of experience as a former practitioner and current HR consultant. He is the curator of two websites: CostofWork.com and ResumeCrusade.com , and contributes HR-focused content to many others, including PerformanceICreate.com and SmartRecruiters.com . He has been listed by the Huffington Post as one of the “Top 100 Most Social Human Resources Experts to Follow on Twitter”, one of the “Top 40 under 40” by the HR Blogger Network, one of the “25 Must-Read HR Blogs in 2013”, and also featured on Oprah.com. He is very active with the Society of Human Resource Management, working closely with conference directors, communication chairs, and social media teams from Illinois, Oklahoma, and Tennessee to develop social strategies to engage attendees and enhance their conference experience. Chris earned his master’s degree in Labor and Human Resources from Ohio State University. In 2005, he moved back to his hometown of Memphis, TN, where he has developed a reputation for helping his clients create HR strategies, and individuals master the tough economic challenges of the South.