Bree Gurin, the Director of Client Services at Oliver Staffing, Inc., shared with us how her company struggled with skills testing before switching to eSkill. They were frustrated with the lack of flexibility in editing the other testing vendor’s tests and the inability to add their own content. In addition, the other vendor’s platform was not user friendly. We asked Bree a few questions about Oliver Staffing’s transition to eSkill, and here’s what we found out.
Why did you choose to become an eSkill customer? Why did you make this change?
The contract with our previous vendor was coming up for renewal and, due to their less-than-charming customer service and our unpleasant user experience with their system, I began searching for an alternative. After testing several other products, I chose eSkill for its flexibility and the friendliness I experienced during the sales process, not to mention the program’s ease of use and its many customizable features.
How is the eSkill solution better? How do you like the change?
eSkill is decidedly more user friendly than the previous program I was using, beginning with the very simple but secure login. I’ve been able to modify any and all tests to suit my specific needs and, with eSkill, I can easily send an assessment invitation to a candidate as well as alter that invitation if necessary.
Test results are available in multiple formats and can be exported as an Excel spreadsheet or as a Word or PDF document. As good as the eSkill program is, your customer service is even better, far surpassing any that I’ve ever experienced. So, to answer your question about how I like the change, I love it!
What can you say about eSkill’s customer service?
I recently became an eSkill customer, and, while there are many things I love about this program, I feel compelled to begin with your customer service. I was sold on eSkill even before I explored the program because of my very helpful and good-natured salesperson. He was extremely knowledgeable, friendly and patient. He gave me ample time to assess the program via a two-week trial period, and then he patiently continued to answer my numerous questions until we made the decision to purchase.
Little did I know that my customer service experience would only get even better from there! My Client Success Manager called to introduce herself immediately upon purchase, and she has been my eSkill angel ever since. I always get an immediate response whenever I contact her, and she spends as much time with me as necessary to find an answer to a question or a solution to a request. She always goes above and beyond to help me—and does so in a timely manner. The decision to become an eSkill customer has been a total win and I couldn’t be more satisfied!
WHY DO OUR CLIENTS CHOOSE eSKILL OVER OTHER ALTERNATIVES?
Our customizable tests have increased efficiency, relevance, and validity.
Every client gets a dedicated Client Success Manager.
Test takers can reliably take tests on any computer or browser with no need for plug-ins or downloads.
We provide 24/7 live support for clients and test-takers.
Simulations have multiple correct solutions, giving a more accurate picture of candidates’ on-the-job performance.
eSkill has a perfect 15-year track record of legal compliance.
Eric Friedman is the founder and CEO of eSkill Corporation, a global platform for complete candidate skills and job fit assessment. eSkill’s online skills testing is used by thousands of employers for pre-employment assessment and staff benchmarking. Eric has degrees in Psychology and Business, and a fascination with matching people with roles they're best at, and that they enjoy.