Author: Sheila Kloefkorn

Is the manufacturing talent shortage hindering productivity and negatively impacting profitability? Are you concerned that your inability to find quality new hires will threaten business continuity? Are you looking for ways to overcome these hiring challenges but unsure where to begin? The tips below might offer some solutions if any of this sounds familiar. On […]

Providing excellent customer service is essential to business success, and your ability to earn repeat business directly impacts long-term success. Customers are 81% more likely to make subsequent purchases if they had a good experience during their first interaction. When you provide clients with exceptional service, they become loyal to your brand. This loyalty helps […]

The current digital talent shortage is the worst the industry has ever experienced. The engineering talent shortage is just as severe, if not more so. The lack of these in-demand professionals has left companies scrambling to find talent to remain competitive in the marketplace. If you have had a top candidate slip through your fingers, […]

Have you considered adding basic customer service skills tests to your hiring process but are unsure if it is the right move? If you want to screen candidates faster and more efficiently, hire smarter, reduce employee turnover, and improve service delivery, you should require all candidates to complete a customer service skills assessment test. Customer […]

Filling job roles at your company can be challenging even under ideal circumstances. You must recruit talent, screen candidates, and hope you make the right hiring decisions. This process has become particularly difficult in the tech industry due to the tech talent shortage of 2022. As you are most certainly well aware, the ongoing global […]

According to a recent Bloomberg report, wait times at call centers have tripled since the start of the Great Resignation. This is a big concern because studies show 61% of consumers would change brands after a single negative customer service experience. Other customer-facing businesses are also experiencing large-scale resignations, staffing shortages, and similar talent-related issues. […]

Is your company looking for ways to improve productivity, increase profitability, and maintain its competitive edge in 2022? Do you want to address the skills gap by improving your hiring practices and upskilling your staff? Are you interested in revitalizing your employee training soft skills program this year but unsure where to begin? If any […]

There is no question that businesses understand the importance of having an effective and well-trained executive team. According to recent data, U.S. companies spend approximately $166 billion on leadership training efforts. Leadership skills training can equip your managerial and supervisory staff to effectively lead their teams, optimize productivity, and achieve organizational objectives. However, developing an […]

Like many organizations, your company has likely realized that soft skills are as valuable as job-specific abilities. Soft skills are important for leadership, employee well-being and for positive team dynamics. However, developing effective soft skills employee training can still be challenging. There are several reasons why . Most notably, many organizations struggle with soft skills […]

According to recent data, U.S. businesses spent upwards of $160 billion on various employee training initiatives in 2020. Shockingly, 58% of organizational leaders reported no management training in that same period. While most businesses invest in employee education and upskilling initiatives, many neglect to provide their leaders with valuable training. There is no clear reason […]

Do you want to develop your organization’s leadership and equip them with valuable skills? If so, then skills tests offer the perfect solution. Even natural-born leaders would benefit from targeted training efforts. Leadership training can improve learning by 25% and overall job performance by 20%. Well-trained leaders can boost the performance of their subordinates by […]

Have you been exploring ways to improve the health of your organization, protect business continuity, and drive higher profits? It would be best to examine the connection between employee well-being and organizational health. In recent years, numerous organizations have realized just how vital their teams’ well-being is to their organizations’ success. As such, they have […]