Make an Informed Choice in Customer Service Hiring
Evaluate Skills with Customer Service and Call Center Tests from eSkill

  • Ready-made customer service tests accurately assess your candidate’s skills
  • Simulation tests predict performance capabilities in the real work environment
  • Customization features let you create your own test questions
  • Straightforward score reports allow for easy candidate management

Find the perfect customer service representative

eSkill’s online customer service tests and call center simulations offer a real world assessment of key customer service skills. Get qualified data on your candidate’s listening and problem-solving skills, telephone and e-mail etiquette, time efficiency, logical thinking skills, and ability to handle complaints professionally.

Expand your screening process beyond testing the basics

Customized pre-hiring skills assessments are easy, accurate, and cost-effective with eSkill. You can comprehensively evaluate the capabilities of candidates, matched to the specific skill requirements of the position you need to fill.

  • Combine as many test subjects as you like into a single skills test
  • Source over 350 subjects from our library, including Microsoft Office®, Primary Work Skills, Typing, and Data Entry
  • Create your own company-specific test questions with the eSkill Editor

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