Make an Informed Choice in Customer Service Hiring
Evaluate Skills with Customer Service and Call Center Tests from eSkill
- Ready-made customer service tests accurately assess your candidate’s skills
- Simulation tests predict performance capabilities in the real work environment
- Customization features let you create your own test questions
- Straightforward score reports allow for easy candidate management
Find the perfect customer service representative
eSkill’s online customer service tests and call center simulations offer a real world assessment of key customer service skills. Get qualified data on your candidate’s listening and problem-solving skills, telephone and e-mail etiquette, time efficiency, logical thinking skills, and ability to handle complaints professionally.
Expand your screening process beyond testing the basics
Customized pre-hiring skills assessments are easy, accurate, and cost-effective with eSkill. You can comprehensively evaluate the capabilities of candidates, matched to the specific skill requirements of the position you need to fill.
- Combine as many test subjects as you like into a single skills test
- Source over 350 subjects from our library, including Microsoft Office®, Primary Work Skills, Typing, and Data Entry
- Create your own company-specific test questions with the eSkill Editor