Voice Your Company’s Professionalism: Hire Top Talent Call Center Staff!
- Complete Call Center skills testing tools, created by experts
- Simulation skills tests predict candidates’ on-the-job performance
- Measure communication and problem-solving capabilities in multi-subject assessments
- Generate and deliver Call Center tests that assess a wide range of Call Center skills
Make sure they are voicing your message, loud and clear
Your Call Center staff is often the only voice your client base hears. Make sure they are accurately representing your company by assessing their capabilities before you hire. eSkill’s Call Center skills testing tools check applicants’ familiarity with call center equipment and technology, and assess typing skills, call center terminology, and e-mail etiquette. Our Call Center simulations measure professional verbal and non-verbal communication, listening skills and empathy, attention to details, creative thinking, and problem-solving skills.
Inbound or Outbound? How about both, and many more!
Whether you are recruiting for inbound calls, outbound calls, or both, eSkills extensive question bank allows you to craft a custom call center test specific to your needs. Our flexible and customizable skills assessment solution is remarkably cost-effective.
- Created and verified by experts in the subject matter
- Based on all types of situations that Call Center staff may encounter
- Tests are easy to configure, deliver, and customize, through a user-friendly interface
- Proven to be valid indicators of candidates’ real level of expertise
- Use the eSkill Editor to create your own questions, specific to your company needs