Pre-Employment Call Center Tests
Testing solutions to help you hire the most qualified call center employees
Hiring effective call center clerks presents a unique challenge, especially when the training time is limited. It is important to find qualified candidates who can enter customer data accurately and communicate with customers effectively. A call center representative must come with a range of skills and be able to perform immediately. And, to succeed in hiring, you need to assess multiple skill levels for all your applicants.
eSkill’s online testing solutions can screen your applicants accurately and cost-effectively like no other testing product. Our test library has multiple subjects that you can combine, thus creating your own customized, pre-employment tests. You can create a call center test of any length to efficiently measure your applicants’ abilities and skill level in operating a global call center.
Relevant Call Center Tests Include:
- Keyboard testing for typing and data entry skills
- Microsoft Word, Excel, Outlook, and Access skills
- Spelling and grammar
- Listening skills
- Basic computer skills
- Math skills
- And more…
See our entire online subject list here.
