Pre-Employment Call Center Tests
Testing solutions to help you hire the most qualified call center employees
Hiring effective call center clerks presents a unique challenge, especially when training time is limited. It is important to find qualified candidates who can enter customer data accurately and communicate with customers effectively. A call center representative must arrive with a range of skills and be able to perform immediately. For you to succeed in hiring you need to assess multiple skill levels for all your applicants.
eSkill's online testing solutions can screen your applicants accurately and cost-effectively like no other testing product. Our test library has multiple subjects that you can combine, creating your own customized, pre-employment tests. You can create a call center test of any length to efficiently measure your applicant’s abilities and skill level in operating a global call center.
Relevant Call Center Tests Include:
- Keyboard testing for typing and data entry
- Microsoft Word, Excel, Outlook, and Access
- Spelling and grammer
- Listening skills
- Basic computer skills
- Math skills
- And more...
See our entire online subject list here.
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"My experience with using eSkill as a technical testing tool was great.
I found the site to be very informative as well as user friendly. I was also surprised as to how up to the minute the material for testing candidates seemed to be. In addition, each of the candidates I tested said the same thing, "easy to use and very comprehensive".
I would have no problem recommending this site as part of any screening process for either technical or non-technical positions.
Thumbs up! "
Jerry Baker,
Synaxis Group
"eSkill provides Service Credit Union the opportunity to test prospective employees' skills before they are hired or even interviewed. The software is very user friendly, and managers can create tests that meet the needs of their departments or branches. You can e-mail the test to applicants before they even come in for an interview. Another benefit is that you can have several locations and purchase a package based on the number of users of the site. We have several locations stateside and overseas and the eSkill software is accessible by all. I would recommend eSkill to any company!"
Johanna L. Montgomery
Manager, Human Resources
Service Credit Union
"Finding your eSkill product was a great win for us when we came down to the wire on trying to put together a more current and comprehensive screening test for our technical candidates. eSkill provides a turnkey process for our testing with its on-line / web based approach. The fact that you keep your product populated with a bank of current, skill testing questions makes it possible for us to put together a "relevant" test for every job with limited aggravation and investment in time on our part. I also have to express our gratitude for how quick and easy it is to evaluate the test scores since the scoring is done automatically and the results made available instantly on-line for our review. eSkill has greatly enhanced the accuracy, relevance and timeliness to our overall evaluation process"
Vince Garrett
I.T.S. Manager, Technology Services
Simcoe County District School Board
"What a discovery! eSkill has simplified our recruiting process beyond our expectations. Screening candidates has become much easier and efficient. We're able to put together a relevant test within minutes based on eSkill's data base of questions, the candidates have easy access to the tests and the reporting options that eSkill offers allow us to select a small number of candidates to interview based on their test performance. This has saved us countless hours of pointless interviews with the wrong candidates and has directed us efficiently to the ones that are the best match for USAbox. Additionally, eSkill has provided us with excellent and timely customer service every time. "
Carlos Dominguez,
USAbox.com
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